GA Release - 4.2.0 - August 2023

The list below represents the features, updates, and fixes included in the Orbita Voice GA Release for August 2023.

New Features

Blaze Essentials

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Blaze Essentials (“Blaze”) is a find care solution that can be integrated into an existing website to optimize the organizations existing experience.  Blaze assists by guiding patients to the relevant care options based on a consumer health natural language search.  The patient is able to search through a natural language phrase or through key words and Blaze will classify the patient’s request and extract the contextual entities to trigger the appropriate experience module for the patient:  

• Find a Provider 

• Find a Location  

• Find Care Now (Symptom/Condition)  

• Answer to a Question 

• Site Search Results 

The Blaze solution will be configured and made accessible to patients through an Orbita provided “Find Care” page (subdomain URL) or through an API within an existing page of the website.  The Find Care page can be made accessible through direct links on the website as well as through site search integration.  With site search integration, the search query will be passed to the Blaze NLP where the query will be classified, and the patient directed to the appropriate experience.   

• For finding care and an answer to a question, the patient will be directed to the find care page.   

• For locations and provider searches, the patient will be directed to the Find a Location and Find a Provider pages.  

• For all other search queries, the patient will be passed to the site search result page.   

Generative AI Capabilities

Orbita has introduced core capabilities that utilize generative AI technologies to help your customers find the answers they are looking for, without the need for new content creation. Orbita is able to ingest content in a variety of ways from utilizing existing sitemaps, web content, and assets (pdf/excel), and allow for end-users to interact with auto-generated knowledgebases through our virtual assistant. In addition to powering our CallDeflectAI solution, we provide developers with nodes in experience designer to utilize this technology and interface with other integrations.

Experience Designer Nodes:

• PDF Extract - The PDFExtract node can be used to extract text from a PDF which can then be ingested into an index in the VectorDB node (connect the PDFExtract node to the VectorDB node, with `Ingest` action selected)

• Excel Extract - The OrbitaExcelExtract node can be used to extract text content from an properly formatted excel file which can then be ingested into an index in the VectorDB node (connect the OrbitaExcelExtract node to the VectorDB node, with `Ingest` action selected)

• Sitemap Extract - The SitemapExtract node can be used to extract HTML content from all links defined in a website's sitemap. A sitemap is a XML file that list a website's essential pages/links making sure search engines such as Google can find and crawl them effectively.

  The SitemapExtract node will output a list of json objects, where each object represents a single link/url defined in the site's sitemap. Each object will contain the `text` (HTML content) of the link, as well as some additional metadata such as the `title` and `url`. Users can use the data returned back from this node as input to the VectorDB node and ingest data into a new index to create a Question and Answer bot.

• Vector DB - The VectorDB node can be used to perform certain actions with the Vector Database. These actions include the following:

  • Ingest Documents

  • Fetch Documents

  • Delete Index/Documents

  • Provide a Summary

  • QA Model

Core Platform

Permission and Menu Updates

As an ongoing effort to provide content authors with more granular access and surfacing menu items that are used frequently; 4.2 contains adjustments to the Experience Manager sidebar including the location of items and permissions required. Some items have also been hidden by default as they are under review for deprecation in future releases.

• Menu Changes

  • Moved

    • Transcripts → Reports (primary)

  • Removed

    • Calendars

    • Simple FAQ

    • Prototypes

    • Solution Center

• Permission Changes

  • Roles Added

    • Live Agent

    • Developer

  • 3 New Permissions added

    • Outreach

    • Transcript

    • Contact Center

  • Renamed Develop/Schemas to Project Management

  • Project Management permission - can now view/edit projects

Transcript

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The virtual assistant transcripts (previously under content) have been ‘promoted’ to a submenu item under the ‘Reports’ section.

In addition to the change in location, several new features have been added to help better manage user transcripts.

• UI Listing - displays session ID and duration of the conversation (sortable)

• Elastic Search integration - all transcripts are indexed for faster searching and easier retrieval.

• Detail view of each record (JSON)

Virtual Assistant

Card Control

• Utilizes built-in data types for both Locations and Providers

• Specify Filters for UI (only allow users to filter what you specify)

• Use AJAX (Endpoint) or utilize the FreeTextIntent to populate data and filters

Bug Fixes

• Chatbot Peekview style fixes

• Executing a headless conversation (API) will now remember FreeTextIntent states based on sessionId

• Card List UI Fixes

• Wait time animation in virtual assistant was displaying even when disabled

• Card List Click Event being triggered when it shouldn’t

• 4.2.1: