GA Release - 4.0.82

Owned by Rajkiran Alla (Deactivated), created
Last updated: Jun 18, 2021
7 min read

The list below represents the features, updates, and fixes included in the Orbita Voice GA Release for April 2021.

 

Breaking Changes

Experience Manager

  • Clicking on the Project Title on the top left corner of the screen will take you back to the Project home page.
    Clicking on the Orbita icon will take you back to the Experience Manager home screen (Project listing screen).

     

  • Extended the new User Interface to other modules including Intent Library, Lists, Answers, Calendars, Simple FAQ, Adaptive Cards, Prototypes, Dashboard, Email Templates, Schema.

For example for Calendars;

Old UI (Calendars listing page)

New UI (Calendars listing page)

Lists

  • While creating Lists, you will see the “Remaining characters” counter at the bottom of each list value. If the number of characters exceeds 140, you will see a warning message “Exceeded the slot value character limit of 140 characters“ but you can still save it.

     

Deployment

Global Settings and User Profile menu

  • In the Globa email templates, replaced the token field with the Select Persona field. You can now choose the Persona from the drop-down.
    The Token button from the multimodal content editor will now show the fields that are available in the chosen Persona.

Experience Designer

  • In the Answers Manager node, you can now select a Fallback KB after selecting the K-Graph (Primary KB). If the topic/relationship pair doesn't return a fact from the Primary KB, the Answers Manager node will then check for an answer from the Fallback KB before replying to the chatbot user.
    The Fallback KB will be visible only if the K-Graph is selected.
    Fallback KB is an optional field.

     

  • In the Multi-Modal content editor > Text tab, you can define a hyperlink to trigger an utterance.
    In the below example, we have used a link to trigger the “Hello world” utterance in the Experience Designer > Say node.


    1. Double click on the Say node to edit it. Select the Text tab.
    2. Select a word in the Chat text field of the Text tab.
    3. Click on the Link icon.
    4. Select utterance:// from the Protocol dropdown.
    5. Give the utterance in the URL field.

    In the chatbot, clicking on the link will return the utterance “Hello world“.

  • Added the Message Segment properties to the SMS node. You can now see the number of Unicode scalars used, number of characters typed, number of segments used, Encoding used, Message size, and Total size of the message. Refer to Twilio documentation on a segment for a detailed explanation.

     

  • Use the property msg.data.payload.model in a function node before the Dynamic Data manager node to query the data from a schema across the environment. This property, if present in the payload, takes priority over the schema selected in the Dynamic Data manager node.

Package

Symptom Checker

  • When you launch the chatbot, you can give the symptom as an utterance without having to click on the “Check my Symptoms” button in the chatbot.
    For example, if you type ”I have a headache” in the chatbot, it will identify the symptom and continue with the symptom checker flow without having to click on the Check my Symptoms button.

Engage

  • In the Engage project, the Dashboard from the side navigation menu will redirect the user to the Dashboard listing screen.

Adaptive Cards

Answers

  • You can now use Terms in your fact questions with the help of the @ sign.
    When adding questions, use the @ sign to see the list of terms available.

 

  • While adding a Related Topic, the Select a Related Topic dropdown will only fetch 15 topics from the KB. You can search for the topics in the search field. The Related topic dropdown is populated based on the last modified date/time.

     

  • Added the error messages that are specific to the errors encountered while importing Knowledge Base.

    • When we import a default type k-graph into a content KB, then the warning message is as shown.

       

    • When we import a content type k-graph into a default KB, then the warning message is as shown.

       

    • When we import one type of content KB into another type, then the warning message is as shown.

       

    • When we upload a KB to another KB where none of the other schemas are matched with the uploading one, then the error message is as shown.

Flow Studio

Orbita Insights

  • Any external links that originated from the Orbita chatbot can now be tracked in insights.
    You can see the data in the data-<domain>-backend-metric index pattern.

  •  

Chatbot

  • The chatbot user can now revisit the last question, that is already answered, by clicking on the repeat icon next to the answer.


    In the Project side navigation menu > Develop > Chatbot settings, place the below code in the appSettings object.

    "goBackPreviousIconUrl": "/chatbot/v2/assets/go-back-arrow.svg"

     

     

General Improvements

  • Fixed the bug that displays error Duplicate Intent Name even with only one intent added

     

  • In the Experience Designer > say node, even if the user checks the “Disable Any State Check For Next Request” option, the next request is triggered by the intent with the state set as “Any State“. This is now fixed.
    For more information on the usage of State, refer .

     

  • We have fixed the broken links and updated the duplicated videos. You can now click on the corresponding link to get a video tutorial to learn more.

     

  • The bug that logs you out of Experience Manager even if you click on the Stay signed in button on the Session Expiry pop-up is now fixed.

     

  • In IOS Safari, the UI bugs such as issues with scrolling, date and time directive overshoot into the keyboard, date and time icon missing, empty space between the chatbot and the keyboard are now fixed.

  • When the project side navigation menu is minimized, the bug that doesn't allow you to click on the other Main menu icons (Create, Design, Report, Develop) when one of the main menu icons is already selected is now fixed.

  • The collapsed project side navigation menu disappears on clicking the ESC button on the keyboard. This is now fixed.

  • In Flow studio, editing the flow details and clicking on the save button will no longer open the flow studio flow.

  • Improved the performance while bulk indexing documents to Elastic search.

  • Removed the hardcoded text that is rendered while using Rating and Yes/No controls in Flow studio in Alexa display devices.

  • In the Organization Settings > Redis cache, keys will not be generated when cache TTL is set to zero.

  • Broken links when rendered through the chatbot are now fixed. The chatbot user will now be able to click on the link and open them without errors.

Patch Fixes

  • Build 1620243240:

    • Occasionally, there was an error displayed when the interaction model is published to google, "Orbita NLP: payload data is missing". This is now fixed.

    • Orbita chatbot now supports assistive technology for text responses and buttons.

  • Build 1622154339:

    • Optimized the performance of Orbita NLP when the utterances include special symbols.