The list below represents the features, updates, and fixes included in the Orbita Voice GA Release for April 2022.

Solutions

Live Agent Escalation

We have improved our ChatBot service by adding provider-based support for Salesforce and AWS Connect connectors.

This allows your users to communicate directly with live agent representatives while still taking advantage of the Orbita platform's features and technologies in a seamless integrated experience.

To get started, you'll need to do some fast configuration, which will involve a one-time call to support@orbita.ai.

Open

Supports AWS Connect and Salesforce Live Agent

Core Product Modules

Answers V2

• We were obtaining unnecessary columns from Answers V1 when we exported the KB after migrating to Answers V2. This is now taken care of.
  'topicId', 'topicNames','relationshipId','relationshipNames', 'questions', 'utterances', and 'kgraphId' have been deleted since they are not supported in Answers V2.

Flow Studio

• On the Flow Details page of Flow Studio, we can now bulk add Utterances. The Events can also be defined as part of these Utterances. After the intent has been created, all of the details may be viewed on the Intent page.

Open

Bulk addition of Utterances

• In the Choose One control, new choices for selecting options from a predefined range of possibilities will be available. This will reduce the effort to recreate frequently used options. Under the Choices tab, choose Select from List to go to this option.
  A pre-defined list of choices will be shown, with the ability to reverse their direction. These can only be utilised with the One output pin option by default.

• The phone numbers will be formatted in “+1 (XXX) XXX-XXX” US Canada format. This formatting will get applied only when the user has selected either Input Type as Phone number or selects Validator as Input Validator Type as Phone (US/CAN). This is also included in the v4.0.102 Patch.

• A new Dropdown display format is introduced for Choose One control Choices options. In the Choices tab, we may input the values as normal. Select the 'Show as Drop-down' option on the Directive tab. As a result, the Choices are now dropdown options. This option is unchecked by default. This is supported in Chatbot V3 only.

Calendar

• Earlier, we were receiving an error displayed while deleting a monthly recurring meeting from the Calendar. This has now been resolved.

Core Platform Capabilities

Orbita Chatbot Design System

• Peek View is a new feature for ChatBot V3. The virtual assistant appears to be partially open and some of the messages get displayed. The Peek view changes to the Dock view after the user interacts with the buttons/input elements, and the interaction continues. Peek view support is offered for monitors, tablets, and mobile devices.

ChatBot V3

• Requests to the Bot will now include contextual information about the page where the Bot is embedded.
  The information is found in msg.req.headers["x-orbi-headers"]. IP addresses, hostnames, and other information can be obtained.The Function node in Experience Designer may be used to retrieve specific context header objects by calling the msg.alexaRequest.getContectParams() function.

• Previously, when the user gave text inputs instead of selecting buttons on the chatbot, we allowed the user to reselect the buttons even after providing the text input. This is now under control. When text is entered instead of a button selection, the buttons are disabled. Similar behaviour can be seen in the Date picker, Rating control, and so on.

• We have added the capability to add a Text Break as a directive. The Text Break can be used on the chatbot where we need to provide breaks between conversations, like while transferring to a Live Agent. Please refer to https://orbita.atlassian.net/wiki/spaces/OCS/pages/7537084 for more details.

  Code Snippet

  msg.payload.orbita.directive = [{ type: 'textbreak', options: { primaryMessage: "Transferring you to a live agent.", //mandatory secondaryMessage: "12:45pm", //optional tertiaryMessage: "Sharron has entered the chat." //optional } }];

• autoFocus is a new property added to the Default Chatbot Settings. This option is set to false by default. When false, the chatbot's focus remains on the action item unless manual input is made. If true, the focus is automatically managed.

• Chatbot V3 now has support for the Firefox browser.

Experience Designer

• In the Experience Designer, we will now be able to obtain the revision ID of the deployed flow.
  To acquire the revision ID of the flow published, ORBI.utils.getRevisionId();

• We will be able to acquire the current Flow or Tab name where the Experience Designer Node is present by sending the node as an argument to the method ORBI.utils.getFlowname(node);

• The Send SMS node has got the ability to choose the type of encoding to happen. By default, Auto detect encoding type will be selected. There are GSM-7 and UCS-2 encoding types available now.

General

• Multiple emails were incorrectly triggered while editing a Recurrence Event on the Calendar.
  This is now handled.

• Domains with '_' can now be entered as Allowed domains in Application Settings. This is also included in the v4.0.102 Patch.

• The features that are only available in ChatBot V3 will have an Info icon on the Platform that will alert the user.