How to use 3rd Party Reporting System

In this document, you will learn how to use a third-party reporting system.

The 3rd party reporting system could be used by giving the following inputs to the 3rd party system in the desired message format.

The user input to the chatbot
The response of the chatbot to the given user input

Prerequisite:

To utilize the 3rd party reporting system, the following details of the reporting system are required. These details could be obtained from the 3rd party provider.

3rd party reporting system’s account
Url
Key
Message format (JSON)

With the above details, the required data are sent to the 3rd party in JSON format in a payload.

Example:

The below example is of Dashbot reporting:

“Input to Dashbot” Node: Through this node, the user input to the chatbot is fed to the 3rd party reporting system.
“Output for Dashbot” Node: Through this node, the chatbot’s response to the user input is fed to the 3rd party reporting system.

Dashbot requires a different JSON structure for Google & Alexa. So the structure is constructed based on that. The Below code of Dashbot will give you an idea of how the message is constructed.

Code inside “Input to Dashbot“ node:

var apiKeyAlexa = msg.apiKeyAlexa;
var apiKeyGeneric = msg.apiKeyGeneric;
var analytics = msg.analytics;

if (analytics.dialog.surface == 'Alexa') {
var dashbot =  {
  "event": {
    "version": "1.0",
    "session": {
      "new": analytics.dialog.sessionNew,
      "sessionId": analytics.sessionId,
      "application": {
        "applicationId": analytics.applicationId
      },
      "attributes": {},
      "user": {
        "userId": analytics.user.userId
      }
    },
    "request": {
      "type": analytics.dialog.type,
      "requestId": analytics.requestId,
      "timestamp": analytics.timeStampStart,
      "intent": {
        "name": analytics.intent,
        "slots": analytics.slots
      }
    }
  }
};

msg.dashbot = dashbot;
msg.url = 'https://tracker.dashbot.io/track?platform=alexa&v=9.4.0-rest&type=incoming&apiKey=' + apiKeyAlexa;

msg.payload = dashbot;
return msg;
} else {
 analytics.user.currentUserId = null;  // we don't want to store that in analytics
 var dashbot = {
  "text": analytics.dialog.utterance,
  "userId": analytics.user.userId,
  "platformJson": analytics
};

msg.dashbot = dashbot;
msg.url = 'https://tracker.dashbot.io/track?platform=generic&v=9.4.0-rest&type=incoming&apiKey=' + apiKeyGeneric;

msg.payload = dashbot;
return msg;   
    
}

Code inside “Output for Dashbot” node:

var apiKeyAlexa = msg.apiKeyAlexa;
var apiKeyGeneric = msg.apiKeyGeneric;
var analytics = msg.analytics;

if (analytics.dialog.surface == 'Alexa') {
var dashbot = {
  "event": {
    "version": "1.0",
    "session": {
      "new": analytics.dialog.sessionNew,
      "sessionId": analytics.sessionId,
      "application": {
        "applicationId": analytics.applicationId
      },
      "attributes": {},
      "user": {
        "userId": analytics.user.userId
      }
    },
    "request": {
      "type": analytics.dialog.type,
      "requestId": analytics.requestId,
      "timestamp": analytics.timeStampEnd,
      "intent": {
        "name": analytics.intent,
        "slots": analytics.slots
      }
    }
  },
  "response": {
    "version": "1.0",
    "sessionAttributes": {},
    "response": {
      "shouldEndSession": analytics.shouldEndSession,
      "outputSpeech": {
        "type": "SSML",
        "ssml": "<speak>" + analytics.responseText + "</speak>"
      }
    }
  }
};

msg.dashbot = dashbot;
msg.url = 'https://tracker.dashbot.io/track?platform=alexa&v=9.4.0-rest&type=outgoing&apiKey=' + apiKeyAlexa;
msg.payload = dashbot;
return msg;
} else {
 analytics.user.currentUserId = null;  // we don't want to store that in analytics
 var dashbot = {
  "text": analytics.responseText,
  "userId": analytics.user.userId,
  "platformJson": analytics
};
msg.dashbot = dashbot;
msg.url = 'https://tracker.dashbot.io/track?platform=generic&v=9.4.0-rest&type=outgoing&apiKey=' + apiKeyGeneric;

msg.payload = dashbot;
return msg;   
    
}