How to Add Facts on the FAQ Hub

Owned by Lydia Hou (Deactivated)
Last updated: Feb 05, 2021
3 min read

Creating a New Fact

  1. Log in to the Engage Manager. Use the suffix engage to Orbita environment to access FAQ Manager. For example, https://yourdomain.orbita.cloud:8443/engage/

  2. On the left tab panel, select the Knowledge Base Icon to navigate to that page and then click into the Knowledge Base you will be working with.

  3. Here you will see all of the Facts for this Knowledge Base. Click the “+” icon at the bottom right corner to add a new Fact. To learn more about how to set up your Facts, see https://orbita.atlassian.net/wiki/spaces/OCS/pages/7570191

Adding an Article

  1. On the Answer tab, enter the article content into the Multi-modal Content Editor (default schema). If you have a custom schema, this view will change according to the schema selected.

The fact you are working on will be locked for other users to edit. Any other user that tries to edit the locked fact will get a pop-up message and can choose to force edit the fact by clicking on Continue.

Adding a Description

A short, 180 characters meta description of what the article of the question is that directly correlates to SEO and is an HTML element for the benefit of web users/search engines. If it is longer than 180 characters, you can add “…” at the end.

Adding Hubspot CTA

Here you can add your call-to-action text and link.

Adding a Topic

  1. Enter the name of the topic in the Topics field. You’ll be able to select existing topics once they have been created. You can learn more about how to add topics at https://orbita.atlassian.net/wiki/spaces/OCS/pages/7570191/Guide+to+Orbita+Answers#More-about-Topics-%26-Relationships .

  2. Click “OK” when prompted. For example, if you create a topic for Sunburn, the following prompt will appear.

  1. Click the Synonyms icon to specify alternative names for your topic. For example, “sunburn” might be referred to as “sun poisoning.” (e.g. What are the signs of sun poisoning?)

Adding a Relationship

  1. Enter the name of the relationship in the Relationships field. You’ll be able to select existing relationships once they have been created. You can learn more about adding Relationships at https://orbita.atlassian.net/wiki/spaces/OCS/pages/7570191/Guide+to+Orbita+Answers#More-about-Topics-%26-Relationships .

  2. Click “OK when prompted. For example, if you create a relationship for Treatment, the following prompt will appear.

  1. Click the Synonyms icon to specify alternative names for your relationship. For example, “treatment” might be alternatively referred to as “remedies” or “home remedies” (e.g. What are home remedies for the flu?)

Repeat this process for all the facts in your spreadsheet

Adding Questions

  1. Click on the Questions tab

  2. Enter in questions capturing the various ways someone might ask for information covered in the article. For example, if the article includes location information for a hospital, questions might include “Where is the hospital located?” “Where’s the hospital?”, etc.

  3. Click Save button