Updating Content

Owned by Lydia Hou (Deactivated)
Last updated: Jan 22, 2022
3 min read

Knowledge Base: Update Answer of Existing Fact 

Make Content Updates

We will begin with implementing the new content changes from the Dev Environment.

  1. Within your Orbita project, navigate to Create > Answers and select the Knowledge Base you would like to edit, and then the Fact

  2. In the Answer section, update the Text section first in just one location:

    1.  Chat Text 

  3. Copy the Text answer and paste it within the Voice tab in two sections:

    1. Say Text 

    2. Reprompt 

  4. Click the checkmark at the bottom right to save the Fact

  5. Open the Dev Chatbot to review the updated answer appearance in chatbot 

Migrate to Stage 

Now we will copy the content over from the Dev environment to the Stage environment.

  1. Open the Dev environment as well as the Stage environment

  2. Navigate to the Fact that you have made changes to

  3. Copy over the Dev answer from the Answer → Text tab and update in one location first within the Stage environment:

    1. Chat Text 

  4. Copy the Dev Text answer and paste it within the Voice tab in two sections in Stage:

    1. Say Text 

    2. Reprompt 

  5. Click the checkmark at the bottom right to save the Fact

  6. Open the Dev Chatbot to review the updated answer appearance in chatbot 

  

Tip: To split conversations into a separate bubble, insert a page break in the Chat Text window. Add a space after a paragraph to get a space to appear within a chat bubble in the Chat Text window.

 

  

FAQ Hub  

  1. Within your Orbita Dev environment project, navigate to Create > Answers and select the Knowledge Base you would like to edit, and then the Fact

  2. In the Answer section, update the Text section first in just one location:

    1.  Chat Text 

  3. Copy the Text answer and paste it within the Voice tab in two sections:

    1. Say Text 

    2. Reprompt 

  4. Click the checkmark at the bottom right to save the Fact