How do I migrate from Answers v1 to Answers v2

Owned by Aravindhan Vijayakumar (Deactivated), created
Last updated: Jan 13, 2022
3 min read

This document will help you to understand how to migrate from the Answers v1 knowledge base to the Answers v2 knowledge base.

For the migration option to be enabled, the following conditions should be satisfied.

  • The environment must have Answers v2 enabled.

  • The environment should have Answers v1 content for the migration option to appear.

 Instructions

The Existing Answers v1 contents or the new Answers v2 contents could be seen in the same place as of previous versions. Navigate to your Project > Create > Agents > Answers

  1. Answers v1 contents will be visible only if they were present before enabling Answers v2 in the environment.

  2. The "Migrate“ button will be available for every KB in Answers v1

  3. Required KB’s can be migrated to v2. Once all the KBs are migrated to v2, v1 won’t be accessible.

  4. Click the “Migrate“ button against the KB which needed to be migrated to v2.

  5. A warning pop-up will be displayed stating that this process cannot be undone.

     

  6. A CSV backup file would be downloaded. Please save it for future reference.

  7. Upon clicking on “Continue Migration“, The contents will be migrated from v1 to v2 and a success message will be displayed.

     

  8. If the migration fails for some reason, the process will be rolled back and a message will be displayed with the support contact.

     

The following table will give an overview of how the contents of v1 would look like in v2

Answers V1

Answers V2

Note

Label

Primary Question

 

In v1, if Label is not present, the first question in the questions list will be considered as Primary Question in v2.

In v1, if Label is not present & Questions list is also empty, then the primary question will be empty in v2.

Topic & Relationship

 

Labels

 

Synonyms for the Labels in v2 can be found or created by clicking on the “Synonyms“ button in the top right corner

 

  1. By default, all new Answers KB will be created as v2 once v2 is enabled in the environment.

  2. If there are no existing Answers v1 contents, users will not be able to see/ access Answers v1.

  3. Once all the existing v1 contents are migrated to v2, users will not be able to access v1.