Guide to Orbita Experience Manager

Owned by Brian
Last updated: Sept 23, 2021 by Lydia Hou (Deactivated)
3 min read

Orbita Experience Manager lets you build, manage, and deploy conversational experiences. You can create an interactive experience between humans and computers using primarily voice communication.

There are several types of users of Orbita:

  • Designer. Builds a voice-assisted experience using Experience Manager for end users.

  • Developer. Creates tools and constructs using the Experience Designer (a development feature of Experience Manager) so that designers can build a customized voice experience. Requires knowledge of coding in JSON.

The following resources will help get you started using Orbita:

Orbita Designer Resources

Experience Manager lets designers customize the voice experience for the end-user.

  • Getting Started with Orbita Experience Manager

    Shows how to access Orbita. It also shows how to create a project, and export and import project data,

  • Agents

    Agents are types of interactions in your voice experience. Orbita has the following types of agents that you can create.

    • Flow Studio
      Orbita Flow is an intuitive, graphical studio with a flowchart-like interface for creating rich, conversational applications. With Orbita Flow’s low-code environment, anyone can quickly build powerful voice and chatbot applications using ready-made controls and pre-built templates. Orbita Flow adds to Orbita’s already rich set of tools for accelerating the creation of voice and chatbot-powered healthcare applications.

    • Surveys

      Create a survey to engage with someone through a voice assistant, or a chatbot for a mobile device or website.

    • Calendars

      Create one or more calendars and set up appointments and reminders, which Orbita integrates with your voice-assisted experience. For example, you can create a calendar for yourself, for each of the residents in a facility, and another for your workgroup.

    • Taxonomies

      Create a hierarchical tree of information (such as a first-aid taxonomy) that refines topics from general to more and more specific items that relate to a topic.

    • Simple FAQ

      Create a set of questions that share a common answer. For example, a user may ask: What are the symptoms of diabetes? or What are diabetes symptoms?

    • Prototyping

      Create a chatbot prototype in Experience Manager, and share its URL with clients.

  • Deployment

    Deploying a project makes it available to your client or to the public.

    • Account Linking

      Account linking lets your skill communicate with other smart services. For example, Alexa, turn on the lights or Alexa, tune to channel 726 can cause your skill to interact with the home devices through linking. Similarly, you can link your skill to commercial services. For example, Hey Google, order a pepperoni pizza from Pizza Pizzazz may place the order and bill the credit card or PayPal account the user has.

      • Amazon Alexa

      • Google Assistant

  • Interaction Models

    Interaction models define the natural language conversation for the voice-enabled experience.

    • Intents and Utterances

      An intent determines what your user is trying to accomplish.

      Utterances are the various ways your users might express the intent. You can have multiple utterances mapped to one intent. Orbita maps users’ spoken utterances to the intents in your cloud-based service.

    • Slots

      A slot is a variable in curly brackets { } that helps the voice assistant understand information about the request. For example, whether you ask “Alexa: What is the weather in Boston?” or “Alexa: What is the weather in New York?”, the intent you write is what is the weather in {CityName}?

Orbita for Developers

  • Schemas

    A schema defines content types, dynamic data models, and personas of the people with whom the application interacts. The information is stored and used by the applications you create. For example, you can define a schema to track the number of times a user uses a voice application.

  • Experience Designer Flows

    Experience Designer has a graphical interface that lets you place nodes onto a canvas and link them into a flow to define the user experience.

  • Orbita software development kits (SDK)

    SDKs let you programmatically extend the capabilities of Orbita software. You must have good coding skills to use this information.

  • Mobile SDK Reference

    Design experiences that are optimized for the mobile interface.

  • Web SDK Reference

    Design experiences that are optimized for the Web interface.

  • REST API Reference

    Each provisioned instance of Orbita offers developers access to a REST API for programmatic access to data management, interaction model management, and more.

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Contact Orbita to help set up your Orbita Voice experience.

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