What is Engage FAQ Hub?

Orbita’s FAQ Hub module allows you to create a sitemap for your content. Your sitemap makes use of the K-Graph and the Flow studio to get the FAQ data and configure the conversational bot respectively.

Why should I use the FAQ Hub?

Engage helps you to drive traffic to your website using search engine optimization.
When a user searches about a topic in Google, based on the relevance of your content, your website will be at the top of the search result. This would increase the probability of users entering your website to access your content, bot, and FAQs.

About the FAQ Hub

1. Add the suffix /engage to the Orbita environment URL to access OrbitaENGAGE.
   For example, https://yourdomain.orbita.cloud:8443/engage/

2. You will be redirected to the login page of OrbitaENGAGE.
   
   

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3. Use User management in Orbita (Personas and Users) | Engage settings to configure the permissions to who can have access to OrbitaENGAGE.

4. Log in to OrbitaENGAGE. The landing page will have a welcome screen and a sidebar.
   
   

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5. The sidebar contains the below options.

   1. FAQ Hubs - You can configure Url, K-Graph, Flow studio, Root Url. Refer Engage - FAQ Hub Configuration

   2. Knowledge Bases - Clicking on this option takes you to Answers Page. You can configure your Knowledge Bases here. For more information on Answers, refer to Orbita Answers - Implementation Guide.

   3. Flows - Click on this option to access the Flow studio. You can configure your bot flow here. For more information, refer to Guide to Flow Studio

   4. Dashboards - Provides Logs and analytics of Engage application. For more information, refer to Guide to Orbita Insights.

   5. Experience Manager - Click on this option and switch to Orbita’s Experience Manager. (This option is visible to the users who have access to both Experience Manager and Engage.) Refer User management in Orbita (Personas and Users) | Engage settings

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