Default dashboard definitions:
Users
Number of unique users who have opened the virtual assistant
Unique users are determined by the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.
Each unique user is only counted once
Engaged Users
Number of users with more than one interaction with the virtual assistant
An interaction is an exchange or dialog between the user and the virtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches the virtual assistant and asks a question
Total Interactions
Total number of interactions by all users
An interaction is an exchange or dialog between the user and virtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches the virtual assistant; user askes a question
Unanswered Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
Users Bar Chart
Number of unique users who have opened the virtual assistant per day
Top Flows
The flows in the project that are triggered the most often by user actions or inputs
Top Intents
Top intents triggered by users
An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.
Total Interactions [Bar Chart]
Total number of interactions by all users per day
Unanswered Utterances
The utterances (words or phrases) entered by the user that prompted a No Answer Found response