3.5.5 Dashboard Metrics Definitions

Default dashboard definitions:

• Unique Users

  • Number of unique users who have opened the virtual assistant   

    • Unique users are determined by the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.

    • Each unique user is only counted once  

Open

• Engaged Users

  • Number of users with more than one interaction with the virtual assistant 

    • An interaction is an exchange or dialog between the user and the virtual assistant. This may be a single request-response or a more extended set of turns. 

    • I.e., User launches the virtual assistant and asks a question

Open

• Total Interactions

  • Total number of interactions by all users

    • An interaction is an exchange or dialog between the user and virtual assistant. This may be a single request-response or a more extended set of turns. 

    • I.e., A user launching the virtual assistant is one interaction; user asking a question is another interaction 

• Unanswered Questions

  • Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question  

    • The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow 

• Unique Users Bar Chart

  • Number of unique users who have opened the virtual assistant per day  

• Top Flows

  • The flows in the project that are triggered the most often by user actions or inputs 

• Top Intents

  • Top intents triggered by users  

    • An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.  

• Total Interactions Bar Chart

  • Total number of interactions by all users per day 

• Unanswered Utterances

  • The utterances (words or phrases) entered by the user that prompted a No Answer Found response 

• Display Shape

  • The type of smart speaker being used for voice skills (Hub Round Small, Hub Landscape). When it’s a chatbot or if not detected, it will show “headless”.

• KB Answers

  • The number of times Knowledgebase Answers were accessed