Introduction
With Engage, you can configure a sitemap for your website.
A sitemap will make it easier for search engines to crawl your website.
Starting with FAQ Hub
Once Engage is enabled in your environment, it comes preloaded with a project named Engage, FAQ schema, and providers schema.
The Engage project will have all the necessary Experience Designer flows to load your webpage.
FAQ Manager
You can access FAQ Manager using https://yourdomain.orbita.cloud:8443/engage/login
Log in to FAQ Manager. The landing page will have a welcome screen and a sidebar.
You can create a bot flow or a K-Graph by clicking on the hyperlinks from the welcome screen or by selecting the options from the sidebar.
Orbita Answers
Clicking on this option takes you to Answers Page. You can configure your Knowledge Bases here. For more information on Answers, refer to Orbita Answers - Implementation Guide.
FAQ Hub
You can configure the hub settings and the organization settings here.
Bots
Click on this option to access the Flow studio. You can configure your bot flow here. For more information on Flow studio, refer to Guide to Flow Studio.
Insights
Provides Logs and analytics of Engage application. For more information on Insights, refer to Guide to Orbita Insights.
Experience Manager
Click on this option and switch to Orbita’s Experience Manager. (This option is visible to the users who have access to both the Experience Manager and Engage.)
Understanding the Experience Designer flows
Navigate to Experience Designer of the Engage Project. You will see the default flows (Start Here, Base, Launch) and flows related to Engage.
Default flows
The Start Here, Base, and Launch flows are created by default on any new project. They contain basic intents and the respective responses one might find helpful while configuring the chatbot.
Topic Page Bot flow
The conversational bot used in the web page is configured in this flow.
You can use the Engage chatbot separately using the url https://yourdomain.orbita.cloud:8443/oeapi/bot/hub/inline. You can also change the UI of this chatbot using the Bot View Template node. For more information, refer to Bot view template node.
Answers flow
Currently, this flow is not used for Engage.
Flow Manager flow
In this flow, you can configure the Flow manager and its corresponding nodes to use the chatbot on the webpage.
Engage hub flow
This flow addresses the below-listed aspects of the Engage Hub.
Landing page
This flow enables the landing webpage to display the top 50 recently modified facts. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname to access this page.
Sitemap
This flow is used to fetch a list of all the questions available in the entire K-Graph. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/sitemap to access this page.
Sitemap.xml
This flow is made for creating an XML file for SEO purposes.
FAQ Topics Page
This flow is used to design the FAQ topics page. This page is loaded when you click on “Learn more” of any of the questions from the landing page.
You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/:question to access this page directly.
Creating a new FAQ Hub
Refer the documentation on https://orbita.atlassian.net/wiki/spaces/OCS/pages/101449821/Orbita+Engage#Engage-Hub