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changes.mady.by.user Bharathi Manohar

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Info

  • Currently while exporting the Answers v2 KB we will not have the Labels data in the CSV.

  • The Agent node in Flow studio is not supporting Answers v2 currently.

Google CX Agent deployment

  • Orbita platform now supports Google CX agent deployment. This is an advanced agent type that is suitable for large or very complex agents. The User has an option to opt for CX agent deployment in the deployment screen during service key upload.

More details on CX agent deployment in Create a Dialogflow Agent

Info

Currently the CX agent deployment will support DTMF feature alone. Chatbot is not yet supported.

Insights

  • Previously when we connect a Flow manager node after the Answers Manager node, the answers data was not available in Insights. Now it will be available in this Insights property - express.voiceAnalytics.voiceAgent.response.platformAgent.answer

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  • The ‘go back' feature will support the following cases. This includes the goBack icon, and the user inputs “go back”, or “previous”.

    • (Between the flows) The User can go back to the previous flow from their current flow.

    • (After a flow ends) When the flow ends, the User can go back to the last question in the previous flow. This happens only if the user goes back from the question immediately next to the last flow studio question.

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