Default dashboard definitions:
UsersUnique Visits
Number of unique users who have opened the virtual assistant
Unique users are determined by the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.
Each unique user is only counted once
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Unanswered Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
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Users Unique Visitors Bar Chart
Number of unique users who have opened the virtual assistant per day
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Top Intents
Top intents triggered by users
An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.
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Total Interactions [ Bar Chart]
Total number of interactions by all users per day
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