The list below represents the features, updates, and fixes included in the Orbita Voice GA Release for April 2021.
Breaking Changes
By default, the
Experience Manager
Experience Designer
In the Answers Manager node, you can now select a Fallback KB after selecting the K-Graph (Primary KB). If the topic/relationship pair doesn't return a fact from the Primary KB, the Answers Manager node will then check for an answer from the fallback KB before replying to the chatbot user.
The Fallback KB will be visible only if the K-Graph is selected.
Fallback KB is an optional field.
Engage
In the Engage project, the Dashboard from the side navigation menu will redirect the user to the Dashboard listing screen.
Answers
Added the error messages that are specific to the errors encountered while importing Knowledge Base.
When we import a default type k-graph into a content KB, then the warning message is as shown.
When we import a content type k-graph into a default KB, then the warning message is as shown.
When we import one type of content KB into another type, then the warning message is as shown.
When we upload a KB to another KB where none of the other schemas are matched with the uploading one, then the error message is as shown.
Flow Studio
A new dropdown is added in the button tab of Single Input Control.
If the user selects utterance, href, or onclick, the values will not be added to the auto-generated intent.
By default, the button type is set as ‘default’.
Refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/7471593/Guide+to+Flow+Studio#Single-Input
The End control now includes the dropdown in the buttons tab similar to Single Input Control.
Orbita Insights
Any external links that originated from the Orbita chatbot are now tracked in insights.
You can see the data in the data-aurora-backend-metric index pattern.
Chatbot
The chatbot user can now revisit the last question, that is already answered, by clicking on the repeat icon next to the answer.
In the Project side navigation menu > Develop > Chatbot settings, place the below code in theappSettingsobject."goBackPreviousIconUrl": "/chatbot/v2/assets/go-back-arrow.svg"
General Improvements
Fixed the bug that displays error Duplicate Intent Name even with only one intent added
In the Experience Designer > say node, even if the user checks the “Disable Any State Check For Next Request” option, the next request is triggered by the intent with the state set as “Any State“. This is now fixed.
For more information on the usage of State, refer How do I use state?.
Fixed a bug that doesn't allow the HTML form to load in the chatbot when using the HTML Directive.
We have fixed the broken links and updated the duplicated videos. You can now click on the corresponding link to get a video tutorial to learn more.
