3.5.5 Dashboard Metrics Definitions

Owned by Lydia Hou (Deactivated)
Last updated: Sept 27, 2021
3 min read

Default dashboard definitions:

  • Unique Users

    • Number of unique users who have opened the virtual assistant   

      • Unique users are determined by the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.

      • Each unique user is only counted once  

 

  • Engaged Users

    • Number of users with more than one interaction with the virtual assistant 

      • An interaction is an exchange or dialog between the user and the virtual assistant. This may be a single request-response or a more extended set of turns. 

      • I.e., User launches the virtual assistant and asks a question

 

  • Total Interactions

    • Total number of interactions by all users

      • An interaction is an exchange or dialog between the user and virtual assistant. This may be a single request-response or a more extended set of turns. 

      • I.e., A user launching the virtual assistant is one interaction; user asking a question is another interaction 

 

  • Unanswered Questions

    • Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question  

      • The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow 

 

  • Unique Users Bar Chart

    • Number of unique users who have opened the virtual assistant per day  

 

  • Top Flows

    • The flows in the project that are triggered the most often by user actions or inputs 

 

  • Top Intents

    • Top intents triggered by users  

      • An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.  

 

  • Total Interactions Bar Chart

    • Total number of interactions by all users per day 

 

  • Unanswered Utterances

    • The utterances (words or phrases) entered by the user that prompted a No Answer Found response 

 

  • Display Shape

    • The type of smart speaker being used for voice skills (Hub Round Small, Hub Landscape). When it’s a chatbot or if not detected, it will show “headless”.

 

  • KB Answers

    • The number of times Knowledgebase Answers were accessed