As an admin user, you might want to monitor custom properties that you created via Orbita Insights. This is now possible using the
As a Voice Experience Developer you can extend the scheme fields under the msg.analytics.attributes.
for every agent, there will be a separate schema.
for every agent type(flow, answer), 3 properties are available. id, name, contextData.
Context data will have more properties such as state, faq, and so on.
To address the backward compatibility, some of the data is duplicated.
These new fields are not visible in the visualization.
To get the new fields, you have to click on the Refresh button.
When a new field is added, the insights author should refresh the shcema.
Under context data, the fields are not supposed to change. If they want to change anything here, send a mail to support@orbita.ai
Attributes
Name space key is introduced so that the admin user can have their own data.
You can have your own unique names for the property names. msg.analytics.attributes.{uniqueKeyNames}
Admin should make sure that there are no conflicts with the names in the other projects.
We recommend 3 top level keys l be well structured data
going forward, we will reserve the top level name space keys for easier access.
It is recommended to have 5 branches at the maximum.
Indexed data will be kept only for 3 months. rest will be archived.
The data type values should not be different. When the same field name is used, it will work as if it has the same data type.
Data types
String (recommended), integer, boolean.
Donot use arrays
Engage Dashboard enable by default.
In insights, voiceagent.response.platformAgent.<agent_type>.contextData.<custom_field>