Document Title: Orbita Find Providers & Locations Solution
Experience Module Version: V 1.0.0
Creation Date:
Author: ORBITA
Solution
The Orbita Solution Appointment Scheduling is meant to help organizations increase productivity with a self-service 24/7 solution that helps reduce the need for support staff and call volume by providing faster and easier scheduling alternatives.
Find Providers & Locations
Using the Find Providers & Locations solution, the chatbot will quickly surface provider and location information via a conversational experience to the chatbot users who prefer a conversational experience or as an adjunct tool for those that are struggling to find what they need by clicking through a website.
The Find Providers & Locations solution works with your provider and location data to answer questions, such as which primary clinics are near me or what is our pediatrician's phone number, and so on.
The Find Providers & Locations solution will provide cards of information and filtering tools (when appropriate) to support narrowing down selections.
How do you install it?
The module comes with all prebuilt and customizable conversation flows, dashboards, and interaction models.
How to Install a Package:
Login to Experience Manager
Navigate to your project > Project side navigation menu > Create > Agents > Package
Click the Install button against the Find Providers & Locations solution.
Dashboards
How to access dashboards?
After the solution installation, you can access the pre-built dashboards from the Project side navigation menu > Report > Dashboards.
Given below is the sample screenshot of the Find Providers & Locations Dashboard.
What dashboards & visualizations are available and what purpose do they serve?
Two dashboards come with this solution.
The first dashboard Find Providers and Locations is used to understand the usage metrics.
The second dashboard Find Providers and Locations Audit - May Contain PHI is used to audit end-user requests and results to guide improvements to the data.
Visualizations include:
Metric | Description | Visual |
|---|---|---|
Location Searches | To understand engagement with location searches |  |
Provider Searches | To understand engagement with provider searches |  |
Line Graph | Location searches per month across time as a line graph to understand trends in the use | |
Line Graph | Provider searches per month across time as a line graph to understand trends in the use | |
incorrect location | To understand the number of times a user indicated they were provided with information about the wrong doctor | |
Incorrect Provider | To understand the number of times a user indicated they were provided with information about the wrong doctor | |
Incorrect Location | To understand the success of the logic used to recognize the end-user needs and present the correct location information | |
Incorrect Provider | To understand the success of the logic used to recognize the end-user needs and present the correct provider information | |
Location Search Results | Pie chart to show incorrect locations searches vs correct/no response indicated to visually understand the success of the solution |  |
Provider Search Results | Pie chart to show incorrect provider searches vs correct/no response indicated to visually understand the success of the solution | |
Incorrect Location Audit | Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. | |
Incorrect Provider Audit | Columns to review the requests and responses in which a user indicated they did not get what they were looking for. Information gathered from this report will support improving the data set. | |
Unrecognized Location Audit | Columns to review the requests and responses in which the virtual assistant was not able to find the requested location in the location data. Information gathered from this report will support improving the data set. | |
Unrecognized Provider Audit | Columns to review the requests and responses in which the virtual assistant was not able to find the requested provider in the provider data. Information gathered from this report will support improving the data set |