Orbita allows you to store the chat transcripts. Chat transcripts can be used to draw customer insights, to know the chatbot’s performance and accuracy, or even train your machine learning algorithm.
Capture chat transcripts
Go to Experience Designer > Bot Manager flow > Bot provider V2 node.
Enable the checkbox named Enable Transcript Capturing (Chat)
You can view the chatbot conversation in the content schema named “Transcriptdata“.
Export transcript data
To export transcript data,
Login to Experience Manager and select your project.
Navigate to Project side navigation bar > Create > Components > Content.
Select the content data named “Transcriptdata“
Tip: If you don't see the “Transcriptdata“ on the screen, use the arrows to navigate through the content data.
Click on the Export data as CSV button
You can export data based on the created/modified data and date range.
Click on save to download all the documents that match the criteria from the Transcriptdata content as a .CSV file.
Sending transcript data via email
To send the transcript via email,
Flow Studio flow
Import the attached Flow Studio (end of the document).
Refer, 3.3.3 Importing and Exporting Flows
Copy the Flow Studio ID
Copy the Control id of the Control named Email confirmation.
Experience Designer flow
Import the attached Experience Designer flow (end of the document). Refer How do I export and import flows in Experience Designer
Paste the Flow studio Id in the function node named Flow studio Id
Paste the Email confirmation Control Id in the function node named Capture email id.
Experience Manager
Ensure that there are no conflicts with intents and utterances.
Output
Sample email.
Video Content
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Supporting Documentation
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