This document provides you an overview of the Orbita platform, its positioning, key differentiators, an overview of solution modules and key capabilities, and many more.
Orbita’s Conversational AI Platform
Orbita is a conversational AI platform for healthcare, helps organizations tap the power of voice, chat, and other conversational interfaces for digital help.
Orbita’s customers leverage Orbita in some way or the other to either increase patient engagement, improve quality of care or reduce cost, or all of the above.
Orbita’s conversational AI platform is a cloud-based software-as-a-service platform and is built on the Amazon stack but it is vendor-agnostic - meaning it is not tied to any particular framework or channel.
Its capabilities are designed for business users empowering them to manage and deliver conversational experiences and bring those solutions to market efficiently.
Orbita platform has modules and capabilities to support the activities that span the various phases of the project lifecycle design, built, manage and optimize.
Develop and Manage using Orbita Platform
Design
In the design phase, the individuals may be creating early-stage conversational designs of prototypes collecting feedbacks, iterating.
Build
In the build phase, they are developing conversational models, integrating with 3rd party system, creating business logic to support these specific use-cases of the project.
Manage
In the manage phase, managing, testing, and deploying across the channel.
Optimize
In optimize phase, understanding user engagement, testing still in improving relevance and accuracy based on the understanding of the user engagement.
Omni-Channel Support
As mentioned earlier, orbita is channel-agnostic; it's not tied to any particular vendor or framework. Its omnichannel, multi-modal omnichannel (frame to its body to)
interface with any type of conversational channel. Multimodal referring to its ability to support multiple modes of interactions such as voice, chat, text, and even touch or gesture.
Why Orbita?
Healthcare and Life sciences focus
Orbita has a healthcare and life science focus. Orbita has a healthcare content strategy vowed into our product and a business model. This includes the partnership with trusted content providers such as the mayo clinic and others. What this means is that orbita can offer a clinical-grade health knowledge base and ontologies from these trusted partnership power conversational experiences specifically designed for healthcare and life sciences applications.
Experience Management
Orbita focuses on experience management whereas other platforms may be more focused on developers, and empowering developers, orbita is more focused on empowering non-technical business users giving those individuals the ability to really contribute in meaningful ways to conversational experiences, for example, subject matter expert to empower the manage the knowledge base of content that could empower the conversational question answers to.
Security
We take security extremely seriously at orbita, we have an entire security team (VPN) security complaints, ensuring that we have the infrastructure and business processes in place to ensure data privacy, security, etc.
Enterprise-Ready
Orbita is enterprise-ready: It can integrate with EHR, CRMs and other third-party content providers even connect with IoT devices and other variables.
Omni-Channel and Multi-Modal
It is omnichannel and multi-modal as I touched on earlier omnichannel multimodal meaning it can reach patients and individuals where they are on the devices that they are using day-to-day.
Core Platform Modules
So let's take a look at the platform from the ground up what are the key layers to be aware of at the bottom layer you have the platform layer and this offers lower-level components and capabilities focused more on Natural Language Processing, Alerts and notifications, this is also where we have APIs and SDKs available.
Orbita has full rest API and SDK available for interfacing with capabilities on the orbita platform.
Core product Modules
on top of that, we have core product modules. This is where we have the key module that are used in most of the project experienced designer flow studio, orbita answers, orbita insights and others that you learn more about in subsequent modules
Optional modules
and finally on top of that we have our optional product module. These are the modules that may play a role inside the project based on the needs and requirements of the specific projects.
Solution modules
Sitting on the top of the orbita platform we have our solutions and our solutions are just that our accelerators build on top of the platform built to solve specific business problems for specific markets. example solutions we have our the digital front door solution for providers the HCP the support solution for life sciences and others
Architecture
On final platform slide i am going to show here is the architecture diagram that highlights the extensibility of the Orbita platform.
and we think of extensibility in three ways: extensibility listening, understanding and adapting. First the listen layer with regards to the types of channels and devices that are supported (really most any type of) conversational interface can be supported
Second the understanding layer focuses on the type of processing thats happening to understand the context meaning and intent what’s been said by the individual. and Orbita can interface with the built in services but also supports the third party API integration here.
and third the adapt layer focuses on dialogue selection and dialogue selection can either happen deterministically where business rules that might be defined in Orbita flow studio or Orbita answers
really driving the conversational dialogue or dialogue selection can happen based on AI where say machine learning model is making a more probabilistic determiniation of the best response to the individual. Again extensibility at each layer here.
So where can you go for additional information orbita.help is the best place to go this is where you will be able to find additional videos on each of the modules concepts, solutions, capabilities are described in this video.
Thank you so much
Key Messages
How Orbita positions the platform through vendor agnostic platform capability aimed at enabling business users to configure and deploy conversational solutions to market
Orbita’s key differentiators - 100% health centric; enterprise platform; built for business users; omnichannel and multimodal; secure
Orbita’s key layers - Platform layer, Core product modules, Orbita Accelerators; Orbita Solutions
Video Content
https://cdn.orbita.cloud/assets/orbita/general/platformoverview.mp4
Supporting Documentation
No additional supporting documentation