Introduction
With Engage, you can configure a sitemap for your website.
A sitemap will make it easier for search engines to crawl your website.
Starting with Engage
Once Engage is enabled in your environment, a project named Engage is created and is preloaded with FAQ schema, and provider's schema.
You can see this Engage project from the Experience Manager’s project listing page
The Engage project will have all the necessary Experience Designer flows to load your webpage.
Engage environment
You can access the Engage environment using https://yourdomain.orbita.cloud:8443/engage/login
Log in to Engage.
Click the hyperlinks (default bots and Knowledge bases) from the welcome screen to create a conversation(Flow studio) or a Knowledge Graph(Answers), respectively.
Clicking on the Create a new Answer Hub button will take you to the FAQ Hub listing page.
The Create a new Answer Hub button will be visible only if you don't have any FAQ hub created in your Engage environment.
Side Navigation menu
You can navigate to the desired module using the side navigation menu.
FAQ Hub
You can configure the hub settings and the organization settings such as Url, K-Graph, Flow studio, Root Url.
The video on this page outlines the steps to create a new FAQ Hub.
Refer Engage - FAQ Hub Configuration
Knowledgebases
Click on Create a Knowledge Base to configure your own Knowledge Base.
For more information on Knowledge Bases, refer to Orbita Answers - Implementation Guide.
Flows
Click on Create a flow to configure your own bot conversation flow.
For more information on Flow studio, refer to Guide to Flow Studio.
Dashboards
Click on Create a Dashboard (Refer to Dashboards) to create your own dashboards.
For more information on Insights, refer to Guide to Orbita Insights.
Experience Manager
Click on this option and switch to Orbita’s Experience Manager. (This option is visible to the users who have access to both the Experience Manager and Engage.)
Understanding the Experience Designer flows
Navigate to Experience Designer of the Engage Project. You will see the default flows (Start Here, Base, Launch) and flows related to Engage.
Default flows
The Start Here, Base, and Launch flows are created by default on any new project. They contain basic intents and the respective responses one might find helpful while configuring the chatbot.
Bot Manager flow
The conversational bot used in the web page is configured in this flow.
You will have access to the Engage chatbot separately using the URL https://yourdomain.orbita.cloud:8443/oeapi/bot/hub/inline.
You can also change the UI of this chatbot using the Bot View Template node. For more information, refer to Bot view template node.
Answers flow
Currently, this flow is not used for Engage.
Flow Manager flow
You can configure the Flow manager and its corresponding nodes to use the chatbot on the webpage.
Engage Manager flow
This flow addresses the below-listed aspects of the Engage FAQ Hub.
Landing page
This flow enables the landing webpage to display the top 50 recently modified facts. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname to access this page.
Sitemap
This flow is used to fetch a list of all the questions available in the entire K-Graph. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/sitemap to access this page.
Sitemap.xml
This flow is made for creating an XML file for SEO purposes.
FAQ Topics Page
This flow is used to design the FAQ topics page. This page is loaded when you click on “Learn more” of any of the questions from the landing page.
You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/:question to access this page directly.
Customizing the Hub templates
You can customize the hub templates using the template nodes used in the Engage Manager flow.