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The below screenshot shows the home page as viewed on the FAQ hub webpage.

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You can customize the template nodes. For Each template node contains the code block for different sections of the webpage, for example, the Header template node contains the code for the FAQ Hub webpage header.

Experience Designer CodeHeader Template node	Web view
Line 19 to 21 Code Block <div class="col-xs-12 col-sm-6 col-md-6"> <p class="bold mb-0 float-md-left float-sm-left float-xs-left">Monday - Saturday, 8am to 10pm </p> </div>
Line 22 to 24 Code Block <div class="col-sm-6 col-md-6"> <p class="bold float-md-right float-sm-right float-xs-left mb-0">Call us now +1 617-380-7329</p> </div>

Question page

Similarly, You can customize the Questions page by editing the template nodes under the FAQ Hub - Question Page.

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The below screenshot shows the Question page as viewed on the FAQ hub webpage.

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Best Practices

• Do not have the same FAQ questions in two different locations (FAQ Hubs) to avoid conflicts with the SEO.

• Create a link or a tab on your home page and link that to the FAQ sitemap created using FAQ Hub.

• Sometimes, the chat/voice response format might have to be adjusted to answer the FAQ hub questions. You can use the Screen tab of the multimodal content editor to add FAQ hub friendly content for each answer.
  

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