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You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/:question to access this page directly.

Customizing the Hub templates

You can customize the hub templates to match your website design using the template nodes used in the Engage Manager V2 flow. Anything on the FAQ hub webpage is customizable using these template nodes.

Home page

You can customize the home page by editing the template nodes under the FAQ Hub - Home Page

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The below screenshot shows the home page as viewed on the FAQ hub webpage.

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Each template node contains the code block for different sections of the webpage, for example, the Header template node contains the code for the FAQ Hub webpage header.

Header Template node	Web view
Line 19 to 21 Code Block <div class="col-xs-12 col-sm-6 col-md-6"> <p class="bold mb-0 float-md-left float-sm-left float-xs-left">Monday - Saturday, 8am to 10pm </p> </div>	Image Added
Line 22 to 24 Code Block <div class="col-sm-6 col-md-6"> <p class="bold float-md-right float-sm-right float-xs-left mb-0">Call us now +1 617-380-7329</p> </div>	Image Added

Question page

Similarly, You can customize the Questions page by editing the template nodes under the FAQ Hub - Question Page.

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The below screenshot shows the Question page as viewed on the FAQ hub webpage.

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Best Practices

• Do not have the same FAQ questions in two different locations (FAQ Hubs) to avoid conflicts with the SEO.

• Create a link or a tab on your home page and link that to the FAQ sitemap created using FAQ Hub.

• Sometimes, the chat/voice response format might have to be adjusted to answer the FAQ hub questions. You can use the Screen tab of the multimodal content editor to add FAQ hub friendly content for each answer.
  

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