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Knowledge Base: Update Answer of Existing Fact
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Make Content Updates
We will begin with implementing the new content changes from the Dev Environment.
Within your Orbita project, navigate to Create > Answers and select the Knowledge Base you would like to edit, and then the Fact.
In the Answer section, update the Text section first in just one location:
Chat Text
Copy the Text answer and paste it within the Voice tab in two sections:
Say Text
Reprompt
Click the check mark checkmark at the bottom right to save the Fact
Open the Dev Chatbot to review the updated answer appearance in chatbot
Migrate to Stage
Now we will copy the content over from the Development Dev environment to the Stage environment.
Open the Dev environment as well as the Stage environment.
Navigate to the Fact that you have made changes to
Copy over the Dev answer from the Answer → Text tab and update in one location first within the Stage environment:
Chat Text
Copy the Dev Text answer and paste it within the Voice tab in two sections in Stage:
Say Text
Reprompt
Click the checkmark at the bottom right to save the Fact
Open the Dev Chatbot to review the updated answer appearance in chatbot
Info |
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Tip: To split conversations into a separate bubble, insert a page break in the Chat Text window window. Add a space after a paragraph to get a space to appear within a chat bubble in the Chat Text |
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window. |
FAQ Hub
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Open Dev
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Create > Answers > KB > Fact
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Answer
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Text - update here first
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Copy text answer
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Hub
Within your Orbita Dev environment project, navigate to Create > Answers and select the Knowledge Base you would like to edit, and then the Fact
In the Answer section, update the Text section first in just one location:
Chat Text
Copy the Text answer and paste it within the Voice tab in two sections:
Say Text
Reprompt
Save
Add Utterances or New Fact with utterances
Fact Label
Topic
Relationship - must be created
Do not test
Deployment
Publish
If a Voice skill also publish for Alexa
Export/Import
3 dots on the KB to export,
Click export
File will appear in downloads
Open environment that needs the new KB
Open Answers
Click three dots for KB that needs new import
Click Import
Drop file into window
Click "reset and upload" check box
Click "upload"
If deploying for FAQ Hub - open and save answers for carousel
Developer
Deployment
Publish
If Voice skill, also publish to Alexa
Tip:
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Click the checkmark at the bottom right to save the Fact