The list below represents the features, updates, and fixes included in the Orbita Voice GA Release for December 2021.
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Breaking Changes
The chatbot v3 users Chatbot v3: The Users using the OE Template node to render the v3 bot should follow the changes provided. More information is in the sections below.https://orbita.atlassian.net/wiki/spaces/OCS/pages/edit-v2/2105049233?draftShareId=03d4f725-90f8-4cc3-8772-0c8b788c54a8#Chatbot-Settings2105049233/GA+Release+-+4.0.96#Chatbot-Settings
https://orbita.atlassian.net/wiki/spaces/OCS/pages
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/2105049233/GA+Release+-+4.0.96#Chatbot-v3
Engage FAQ Hub: The JWT token is moved to the cookie storage instead of the local storage to improve the security standards. The token handling method is now modified in the OE Template nodes. More information is in the section below. https://orbita.atlassian.net/wiki/spaces/OCS/pages/2105049233/GA+Release+-+4.0.96#Engage-FAQ-Hub
Core Product Modules
Experience Manager
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The newly added Template section should have the HTML template for the v3 bot. More information in https://orbita.atlassian.net/wiki/spaces/OCS/pages/edit-v2/886472777#Template-Header886472777/Chatbot+Settings#Template
We have added the capability to have custom OE_HTTP_NODE root defined at the environment level. The default value is
/oeapi
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Clicking on the Label header will sort the Labels A-Z on the first click and Z-A on the next click. This sorting will apply even if there is any filter applied on to the content.
We can add a custom Answer v2 schema now. We can create a new custom schema using the Develop > Schema Menu in the left Navigation. (Check How do I create Schemas?for support). This schema can be referenced while creating the KB in Answers v2 under the drop-down ‘Type of Knowledge Base’.
When all the Answers have been populated in a KB, we would see '0 Missing Answers’ displayed against the Answers header.
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When we import a KB using a new custom schema, rather than its original type, we will only import the data for the properties that are common. Other new properties will be ignored in the target location during import. Refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/edit-v2/2030698548#Exporting-an-Existing-KB-as-CSV How do I create a .csv file for Answers v2?
When we create a KB using a custom schema, the user-defined properties will be exported in
customData.propertyName
format. For example, If we have the properties firstName, and location in the custom schema, the exported CSV header will be
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The
botSettings
property has been added to the Template node which helps in selecting the v3 chatbot setting.botSettings: { elementId: 'orbitabot', template: 'default' }
For existing users who do not use the
botSettings
functionalities, we must add thebotSettings: false
in the template node code and havebotContainerId: 'bot-v3'
if the user wants to use the
botSettings
functionality, they must change the below propertiesCode Block botContainerId: 'chatWindow' botSettings: {elementId: 'orbitabot',template: 'default'}
isCustomUi
property is removed. All the element Id properties are made optional. If not specified, default values will be set.More information in https://orbita.atlassian.net/wiki/spaces/OCS/pages/edit-v2/1994555401#Template-node1994555401/Chatbot+V3#Template-node
Engage FAQ Hub
Existing users using the Experience Designer > Engage Manager Tab or Engage Manager v2 Tab please make the appropriate code changes in the Template nodes as given below. For new users and when we take built-in flows freshly, the changes will come with the flows by default.
Engage Hub
/hub/:name
- FAQ Landing page
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Please refer to the file above. The new changes are made in the last <script>
tag below the <body>
. Please make copy-paste this section or make relevant changes in your code if you have custom code.
Engage Hub Question
/hub/:name/:question
- FAQ Topics Landing page
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Please refer to the file above. The changes are made in the last <script>
tag below the <body>
. Please make copy-paste this section or make relevant changes in your code if you have custom code.
Adaptive cards for v3 chatbot
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Release 4.0.96
Build number: <<44.0.96-1639690288
Patch 4.0.96
Build number: 4.0.96->>1642548506
Chatbot v3: Added the capability to trigger Adaptive card submit action with event name for chatbot v3
Previously, the custom templates/ buttons etc. were rendered within the chatbot bubble. This is now fixed and will not come inside the bubble.