Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

FAQ hub lets you expose the knowledge base content out to the end-users and search engines with the help of a template we call FAQ hub template. For example, Orbita has its own FAQ hub page https://facts.orbita.ai/hub/faq/

With FAQ hub, you can configure a sitemap for your website and feature the information present in the Knowledgebaseknowledge base. This will make the end-users aware of the content that an organization has with regards to the frequently asked questions by the users in general and their corresponding answers.

Info

A sitemap will make it easier for search engines to crawl your website and will make the information available in the search results to drive meaningful traffic and generate leads.

For example, the questions on the https://facts.orbita.ai/hub/faq/ page are the most commonly asked questions by Orbita users. There are a lot more questions and their corresponding answers that the users can explore, from the topics available in the knowledgebase connected to this FAQ hub.

...

Click the hyperlinks (default bots and Knowledge knowledge bases) from the welcome screen to create a conversation flows (using Flow studioStudio) or a Knowledge Graphknowledge base (using Answers), respectively.

...

Clicking on the Create a new Answer Hub button will take you to the FAQ Hub listing page.

On the Engage home page, the Create a new Answer Hub button will be visible only if there is no FAQ hub configured in your Engage environment. Once you you’ve configured the at least one FAQ hub, the Create a new Answer Hub button will disappear from the homepagescreen will display them.

Side Navigation menu

You can navigate to the desired module using the side navigation menu.

...


You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/:question to access this page directly.

Customizing the Hub templates

You can customize the hub templates to match your website design using the template nodes used in the Engage Manager V2 flow. Anything on the FAQ hub webpage is customizable using these template nodes.

Home page

You can customize the home page by editing the template nodes under the FAQ Hub - Home Page

...

The below screenshot shows the home page as viewed on the FAQ hub webpage.

...

Each template node contains the code block for different sections of the webpage, for example, the Header template node contains the code for the FAQ Hub webpage header.

Header Template node

Web view

Line 19 to 21

Code Block
<div class="col-xs-12 col-sm-6 col-md-6">
  <p class="bold mb-0 float-md-left float-sm-left float-xs-left">Monday - Saturday, 8am to 10pm </p>
</div>
Image Added

Line 22 to 24

Code Block
<div class="col-sm-6 col-md-6">
  <p class="bold float-md-right float-sm-right float-xs-left mb-0">Call us now +1 617-380-7329</p>
</div>
Image Added

Question page

Similarly, You can customize the Questions page by editing the template nodes under the FAQ Hub - Question Page.

...

The below screenshot shows the Question page as viewed on the FAQ hub webpage.

...

Please modify the template nodes only if you know what you are doing. If you need assistance in modifying the template nodes, contact support@orbita.ai

Best Practices

  • Do not have the same FAQ questions in two different locations (FAQ Hubs) to avoid conflicts with the SEO.

  • Create a link or a tab on your home page and link that to the FAQ sitemap created using FAQ Hub.

  • Sometimes, the chat/voice response format might have to be adjusted to answer the FAQ hub questions. You can use the Screen tab of the multimodal content editor to add FAQ hub friendly content for each answer.

Related Articles

Filter by label (Content by label)
showLabelsfalse
max5
showSpacefalse
cqllabel = "experience-manager"