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General

• Multiple emails were incorrectly triggered while editing a Recurrence Event on the Calendar.
  This is now handled.

• Domains with '_' can now be entered as Allowed domains in Application Settings. This is also included in the v4.0.102 Patch.

Solutions

Live Agent Escalation

We have improved our ChatBot service by adding provider-based support for Salesforce and AWS Connect connectorconnectors.

This allows your users to communicate directly with live agent representatives while still taking advantage of the Orbita platform's features and technologies in a seamless integrated experience.

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• Peek View is a new feature for ChatBot V3. The virtual assistant appears to be partially open and some of the messages get displayed. The Peek view changes to the Dock view after the user interacts with the buttons/input elements, and the interaction continues. Peek view support is offered for monitors, tablets, and mobile devices.

"peekview":true property should be set in the ChatBot settings to enable this view. By default, it is set to false.

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ChatBot V3

• Requests to the Bot will now include contextual information about the page where the Bot is embedded.
  The information is found in msg.req.headers["x-orbi-headers"]. IP addresses, hostnames, and other information can be obtained.The Function node in Experience Designer may be used to retrieve specific context header objects by calling the msg.alexaRequest.getContectParams() function.

• Previously, when the user gave text inputs instead of selecting buttons on the chatbot, we allowed the user to reselect the buttons even after providing the text input. This is now under control. When text is entered instead of a button selection, the buttons are disabled. Similar behaviour can be seen in the Date picker, Rating control, and so on.

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• autoFocus is a new property added to the Default Chatbot Settings. This option is set to false by default. When false, the chatbot's focus remains on the action item unless manual input is made. If true, the focus is automatically managed.

• Chatbot V3 now has support for the Firefox browser.

Experience Designer

General

• In the Experience Designer, we will now be able to obtain the revision ID of the deployed flow.
  To acquire the revision ID of the flow published, ORBI.utils.getRevisionId();

• We will be able to acquire the current Flow or Tab name where the Experience Designer Node is present by sending the node as an argument to the method ORBI.utils.getFlowname(node);

• The Send SMS node has got the ability to choose the type of encoding to happen. By default, Auto detect encoding type will be selected. There are GSM-7 and UCS-2 encoding types available now.

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General

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• Multiple emails were incorrectly triggered while editing a Recurrence Event on the Calendar.
  This is now handled.

• Domains with '_' can now be entered as Allowed domains in Application Settings. This is also included in the v4.0.102 Patch.

• The features that are only available in ChatBot V3 will have an Info icon on the Platform that will alert the user.

  Image Added