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Unanswered Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
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Unique Visitors Users Bar Chart
Number of unique users who have opened the virtual assistant per day
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Top Flows
The flows in the project that are triggered the most often by user actions or inputs
Top Intents
Top intents triggered by users
An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.
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Unanswered Utterances
The utterances (words or phrases) entered by the user that prompted a No Answer Found response
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Display Shape
The type of smart speaker being used for voice skills (Hub Round Small, Hub Landscape). When it’s a chatbot or if not detected, it will show “headless”.
KB Answers
The number of times Knowledgebase Answers were accessed
