Default dashboard definitions:
Unique VisitsUsers
Number of unique users who have opened the virtual assistant
Unique users are determined by the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.
Each unique user is only counted once
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Unanswered Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
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Unique Visitors Users Bar Chart
Number of unique users who have opened the virtual assistant per day
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Top Flows
The flows in the project that are triggered the most often by user actions or inputs
Top Intents
Top intents triggered by users
An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.
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Unanswered Utterances
The utterances (words or phrases) entered by the user that prompted a No Answer Found response
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Display Shape
The type of smart speaker being used for voice skills (Hub Round Small, Hub Landscape). When it’s a chatbot or if not detected, it will show “headless”.
KB Answers
The number of times Knowledgebase Answers were accessed
