New Default Dashboard Definitions
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Default dashboard definitions:
Unique Users
Number of unique users who have opened the virtual assistant
Unique users are determined by a unique Orbita ID that is assigned to an IP Address. The same Orbita ID is used for the corresponding IP Address each time the user opens the chatbot. The Orbita ID is then passed to the Orbita platform for use in analytics. (The team is working to pass the IP Address to help support filtering them from the analytics.) the session ID created when the user launches a chatbot or voice skill. The session ID stays the same while the user interacts with the agent until they close it or it times out.
Each unique user is only counted once If a person opens or engages with the virtual assistance more than once, it is not recorded in this metric
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Engaged Users
Number of users with more than one interaction with the virtual assistant
An interaction is an exchange or dialog between the user and Alexathe virtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches the virtual assistant and asks a question
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Total Interactions Interactions
Total number of interactions by all users
An interaction is an exchange or dialog between the user and Alexavirtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches A user launching the virtual assistant ; user askes a question is one interaction; user asking a question is another interaction
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Unanswered Questions Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
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Unique Visitors [Bar Count] Users Bar Chart
Number of unique users who have opened the virtual assistant per day
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Top Flows Flows
The flows in the project that are triggered the most often by user actions or inputs
Top Intents Intents
Top intents triggered by users
An intent determines what a user is trying to accomplish. Within the code, this is how you define your function.
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Total Interactions [ Bar Chart]
Total number of interactions by all users per day
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Unanswered Utterances
The utterances (words or phrases) entered by the user that prompted a No Answer Found response
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Display Shape
The type of smart speaker being used for voice skills (Hub Round Small, Hub Landscape). When it’s a chatbot or if not detected, it will show “headless”.
KB Answers
The number of times Knowledgebase Answers were accessed
