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When we choose Trigger Based, we might need to configure the triggers for the Outreach in the Experience Manager.
<Other portion can be included after the CK editor work>
SMS Tab
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Subject of SMS
The Subject of the SMS can be given in this section
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The Flow Studio flow that has to be executed for the Phone call has to be chosen in the drop-down. All the flow studio flows created in the Project will be available in the drop-down and the right flow has to be selected.
Bi-DirectionalSMS Tab
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What is it?
Detailed overview of what Outreach Manager is
Detailed Steps for Setting up and Outreach Program
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Outreach Manager landing page
empty state
list view
3 dot menu
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Create new outreach
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Edit existing outreach
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Outreach details page
Setup tab
Basic Info section
Population section
Dates & Times section
Channel Tabs (based on what channel(s) are selected in basic info section)
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Subject of Bi-Directional SMS
The Subject of the SMS can be given in this section
Sender Phone Number
The Sender’s Phone Number can be given here. This Phone Number will appear in the Sender of the SMS sent to the Population.
How does it initiate?
The value for this could be either Schedule Based or Trigger Based
When we choose, Schedule Based, the When To Send option appears. In this section, we can configure the Time at which the SMS has to be sent on each day of the week.
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When we choose Trigger Based, we might need to configure the triggers for the Outreach in the Experience Manager.
Main Message
The main content of the SMS can be given in this section
Flow
The Flow Studio flow that has to be executed for the Phone call has to be chosen in the drop-down. All the flow studio flows created in the Project will be available in the drop-down and the right flow has to be selected.