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Experience Manager

General

• Multiple emails were incorrectly triggered while editing a Recurrence Event on the Calendar.
  This is now handled.

• Domains with '_' can now be entered as Allowed domains in Application Settings. This is also included in the v4.0.102 Patch.

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• A new Dropdown display format is introduced for Choose One control Choices options. In the Choices tab, we may input the values as normal. Select the 'Show as Drop-down' option on the Directive tab. As a result, the Choices are now dropdown options. This option is unchecked by default. This is supported in Chatbot V3 only.

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Calendar

• Earlier, we were receiving an error displayed while deleting a monthly recurring meeting from the Calendar. This has now been resolved.

Live Agent Escalation

We have improved our ChatBot service by adding provider-based support for Salesforce and AWS Connect connector.

This allows your users to communicate directly with live agent representatives while still taking advantage of the Orbita platform's features and technologies in a seamless integrated experience.

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To get started, you'll need to do some fast configuration, which will involve a one-time call to support@orbita.ai.

Image Added

Core Platform Capabilities

Orbita Chatbot Design System

• Peek View is a new feature for ChatBot V3. The virtual assistant appears to be partially open and some of the messages get displayed. The Peek view changes to the Dock view after the user interacts with the buttons/input elements, and the interaction continues. Peek view support is offered for monitors, tablets, and mobile devices.

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• autoFocus is a new property added to the Default Chatbot Settings. This option is set to false by default. When false, the chatbot's focus remains on the action item unless manual input is made. If true, the focus is automatically managed.

• Chatbot V3 now has support for the Firefox browser.

Calendar

• Earlier, we were receiving an error displayed while deleting a monthly recurring meeting from the Calendar. This has now been resolved.

Live Agent Escalation

We have improved our ChatBot service by adding provider-based support for Salesforce and AWS Connect connector.

This allows your users to communicate directly with live agent representatives while still taking advantage of the Orbita platform's features and technologies in a seamless integrated experience.

To get started, you'll need to do some fast configuration, which will involve a one-time call to support@orbita.ai.

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Experience Designer

General

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