...
Answers v1 contents will be visible only if they were present before enabling Answers v2 in the environment.
The "Migrate“ button will be available for every KB in Answers v1
Required KB’s can be migrated to v2. Once all the KBs are migrated to v2, v1 won’t be accessible.
Click the “Migrate“ button against the KB which needed to be migrated to v2.
A warning pop-up will be displayed stating that this process cannot be undone.
A CSV backup file would be downloaded. Please save it for future reference.
Upon clicking on “Continue Migration“, The contents will be migrated from v1 to v2 and a success message will be displayed.
If the migration fails for some reason, the process will be rolled back and a message will be displayed with the support contact.
The following table will give an overview of how the contents of v1 would look like in v2
...