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Engaged Users
Number of users with more than one interaction with the virtual assistant
An interaction is an exchange or dialog between the user and the virtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches the virtual assistant and asks a question
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Total Interactions
Total number of interactions by all users
An interaction is an exchange or dialog between the user and virtual assistant. This may be a single request-response or a more extended set of turns.
I.e., User launches A user launching the virtual assistant ; user askes a question is one interaction; user asking a question is another interaction
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Unanswered Questions
Total number of times the virtual assistant provided a response indicating it could not find an answer to the user’s question
The No Answer Found response is provided when the Orbita project cannot match the user’s phrase to a FAQ fact or flow
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Unique Visitors Bar Chart
Number of unique users who have opened the virtual assistant per day
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Unanswered Utterances
The utterances (words or phrases) entered by the user that prompted a No Answer Found response
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