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FAQ hub lets you expose the knowledge base content out to the end-users and search engines with the help of a template we call FAQ hub template. For example, Orbita has its own FAQ hub page https://facts.orbita.ai/hub/faq/
With FAQ hub, you can configure a sitemap for your website and feature the information present in the Knowledgebaseknowledge base. This will make the end-users aware of the content that an organization has with regards to the frequently asked questions by the users in general and their corresponding answers.
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Click the hyperlinks (default bots and Knowledge knowledge bases) from the welcome screen to create a conversation flows (using Flow studioStudio) or a Knowledge Graphknowledge base (using Answers), respectively.
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Clicking on the Create a new Answer Hub button will take you to the FAQ Hub listing page.
On the Engage home page, the Create a new Answer Hub button will be visible only if there is no FAQ hub configured in your Engage environment. Once you you’ve configured the at least one FAQ hub, the Create a new Answer Hub button will disappear from the homepagescreen will display them.
Side Navigation menu
You can navigate to the desired module using the side navigation menu.
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