For the chatbot users who are not comfortable chatting with an automated chatbot. You can redirect them to the live agents using the Live Agent directive.
The Live Agent directive will integrate Orbita chatbot with third-party Live Agent plugins which will transfer the chat conversation to Live Agents.
The below example shows the steps to integrate the Orbita chatbot with Live Chat (https://www.livechat.com/).
Prerequisite
The Thrid-party Agent Plugin URL or the JS code. In this example, the Chat page link from Live Chat. (https://my.livechatinc.com/settings/chat-page)
Live Agent Directive
You can trigger the Live Agent directive using the below code in a function node in the Experience Designer.
Know more about directives here.
if(!msg.payload.orbita) {
msg.payload.orbita = {};
}
msg.payload.orbita.directive = [
{
type: 'liveagent',
script: "",
directUrl: "https://direct.lc.chat/12314445/"
}
]
return msg;
type: The type should be set to liveagent
script: You can integrate the chatbot with a third-party plugin using a JavaScript code.
directUrl: You can integrate the chatbot with a third-party plugin using a URL.
The third-party plugin will load within the chatbot when triggered.
