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Experience modules offer packaged pre-built experiences. All Experience Modules have been designed with the goals of improving time-to-value & decreasing implementation time.

Program Registration

Why was it created?

To create a conversational experience while getting the users enrolled in the organization’s programs.

Program registration is an Out-of-the-Box installation package that comes with all the necessary tools to create a more efficient experience enrolling in a support/follow-up program in a personalized and adaptive conversational manner.

What is its purpose?

The purpose is to collect user information to understand users and better engage with them by sending notifications, reminders, etc.

On the business side, you will have access to pre-built dashboards that help track program performance, enhance the experience, monitor population, and make data-driven decisions.

How does it work?

It starts with the user typing in the email address showing his/her willingness to register for the program.

The user will then receive an email on that email address from support@orbitahealth.com with a registration link.

Clicking on the registration link will take the user to the chatbot conversation that begins the registration process.

How do you install it?

The module comes with all prebuilt and customizable conversation flows, dashboards, and interaction models.

How to Install a Package

  1. Login to Experience Manager

  2. Navigate to your project > Project side navigation menu > Create > Agents > Package

  3. Click the Install button against the Program Registration package.

Dashboards

How to access dashboards?

What dashboards & visualizations are available and what purpose do they serve?

Module Customization

How can I update content and phrases?

How to update the branding of the chatbot

You can customize the chatbot appearance using CSS and JS. For more information on customizing the appearances of your chatbot, refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/7176266/How+do+I+configure+Chatbot#Customizing-your-chatbot

How to update the email template sent to the User with my customer brand?

Can I custom the dashboard?

How to enable PHI / non PHI dashboards?

Integrations

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