How to enable go back feature in Flow Studio
A chatbot user can go to the previously answered question by saying utterances such as go back, skip back, and so on which will invoke the Inbuilt Previous Intent.
The chatbot user can now revisit the last question, that is already answered, by clicking on the repeat icon next to the answer.
In the Project side navigation menu > Develop > Chatbot settings, place the below code in the appSettings object.
"goBackPreviousIconUrl": "/chatbot/v2/assets/go-back-arrow.svg"