Introduction

With Engage, you can configure a sitemap for your website.

Starting with Engage

Once Engage is enabled in your environment, a project named Engage is created and is preloaded with FAQ schema, and provider's schema.

You can see this Engage project from the Experience Manager’s project listing page

Open

The Engage project will have all the necessary Experience Designer flows to load your webpage.

Engage environment

You can access the Engage environment using https://yourdomain.orbita.cloud:8443/engage/login

Log in to Engage.

Open

Click the hyperlinks (default bots and Knowledge bases) from the welcome screen to create a conversation(Flow studio) or a Knowledge Graph(Answers), respectively.

Clicking on the Create a new Answer Hub button will take you to the FAQ Hub listing page.

Side Navigation menu

You can navigate to the desired module using the side navigation menu.

FAQ Hub

You can configure the hub settings and the organization settings such as Url, K-Graph, Flow studio, Root Url.

The video on this page outlines the steps to create a new FAQ Hub.

Refer Engage - FAQ Hub Configuration

Knowledgebases

Click on Create a Knowledge Base to configure your own Knowledge Base.

For more information on Knowledge Bases, refer to Orbita Answers - Implementation Guide.

Flows

Click on Create a flow to configure your own bot conversation flow.

For more information on Flow studio, refer to Guide to Flow Studio.

Dashboards

Click on Create a Dashboard (Refer to 3.5.1 How to create an Analytics Dashboard) to create your own dashboards.

For more information on Insights, refer to Guide to Orbita Insights.

Experience Manager

Click on this option and switch to Orbita’s Experience Manager. (This option is visible to the users who have access to both the Experience Manager and Engage.)

Understanding the Experience Designer flows

Navigate to Experience Designer of the Engage Project. You will see the default flows (Start Here, Base, Launch) and flows related to Engage.

Default flows

The Start Here, Base, and Launch flows are created by default on any new project. They contain basic intents and the respective responses one might find helpful while configuring the chatbot.

Bot Manager flow

The conversational bot used in the web page is configured in this flow.
You will have access to the Engage chatbot separately using the URL https://yourdomain.orbita.cloud:8443/oeapi/bot/hub/inline.

You can also change the UI of this chatbot using the Bot View Template node. For more information, refer to Bot view template node.

Answers flow

Currently, this flow is not used for Engage.

Flow Manager flow

You can configure the Flow manager and its corresponding nodes to use the chatbot on the webpage.

Engage Manager flow

This flow addresses the below-listed aspects of the Engage FAQ Hub.

Landing page

This flow enables the landing webpage to display the top 50 recently modified facts. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname to access this page.

Sitemap

This flow is used to fetch a list of all the questions available in the entire K-Graph. You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/sitemap to access this page.

Sitemap.xml

This flow is made for creating an XML file for SEO purposes.

FAQ Topics Page

This flow is used to design the FAQ topics page. This page is loaded when you click on “Learn more” of any of the questions from the landing page.

You can use the url https://yourdomain.orbita.cloud:8443/hub/:hubname/:question to access this page directly.

Customizing the Hub templates

You can customize the hub templates using the template nodes used in the Engage Manager flow.

Video Content

Coming Soon

Supporting Documentation

No additional supporting documentation

Useful Links

https://orbita.ai/orbita-engage-digital-front-door-virtual-health-assistant/

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