How do I set up Orbita Web Chat on my site?

Orbita provides a quick and easy to configure Engage Chatbot plug-in that enables chatbot for your website.

Register your website in Orbita Portal (Whitelisting domains)

Register your website in Orbita Portal to white-list the domain to use the Web Chatbot. Follow these simple steps to register your website in the Orbita portal.

Login to Orbita Portal.
From the Global menu, click on Settings > Organization.
In the Organization page, click on Application Settings.
Paste your site’s domain name at the arrow mark (as shown in the below screenshot) and click on the tick at the bottom right corner.

For example, if your website address is https://orbita.ai , your domain name will be “orbita.ai”.

Steps to dock chatbot on one side of the webpage

Create a div (given below) inside the body tag with id = <Unique ID>.
<div id="chatWindow"></div>

Inside the header tag, create a script tag and give the chat plugin file reference for src.
Include JQuery v1.0 and above (if already included you can skip this step).

<head>
<script src="https://code.jquery.com/jquery-2.2.4.min.js" integrity="sha256-BbhdlvQf/xTY9gja0Dq3HiwQF8LaCRTXxZKRutelT44=" crossorigin="anonymous"></script>
</head>

Include Chat Plugin in the header tag.

<script src="https://<domain-name>.orbita.cloud:8443/chatbot/v2/chat-plugin.js"></script>

Include the below script at the bottom of the page.

<script>
    var endpointTag = "float";
    var chatLocation = 'https://<domain-name>.orbita.cloud/oeapi';
    var option = {
        dockDefaultAction: 'open',
        width: '520',
        height: '780',
        domId: 'chatWindow',
        launchWord: 'open',
        name: 'Orbita',
        serverUrl: chatLocation + '/bot/hub/' + endpointTag,
        appSettingURL: chatLocation + '/bot/hub/settings' + endpointTag,
        clientId: 'oath client ID',
        clientSecret: 'oath client secret',
        theme: 'dock-float',
        oauthserverUrl: chatLocation,
        settings: {
            "header": {
                "logoUrl": "/chatbot/v2/assets/branding-mark.svg",
                "headerText": "COVID-19",
                "subHeaderText": "Chatbot powered by Orbita",
                "speakerOnIconUrl": "/chatbot/v2/assets/volume-on.svg",
                "speakerMuteIconUrl": "/chatbot/v2/assets/volume-muted.svg",
                "closeIconUrl": "/chatbot/v2/assets/x-header.svg"
            },
            "banner": {
                "title": "''Click here'' - to read the Disclaimer",
                "message": "<p>&nbsp;</p><p>&nbsp;</p><p><strong>Please Note:</strong> I use sources like the U.S. Center for Disease Control (CDC) and others to ensure I have the latest information for you, but I can’t guarantee the accuracy of this information.</p><p>&nbsp;</p><p>Also, I’m not a substitute for the judgment of a healthcare professional and not intended for use in the diagnosis or treatment of coronavirus (COVID-19) or any other diseases or conditions.</p><p>&nbsp;</p><p>If you suspect a life-threatening emergency, please call 911 or your local emergency response immediately.</p><p>&nbsp;</p><p><a target='_blank' href='https://orbita.ai/orbita-privacy-policy/'>Privacy Policy</a><p>&nbsp;</p>"
            },
            "profile": {
                "defaultAvatorUrl": ""
            },
            "footer": {
                "menuIconUrl": "/chatbot/v2/assets/plus-button.svg",
                "menuIconDisabledUrl": "/chatbot/v2/assets/plus-btn-disabled.svg",
                "micIconUrl": "/chatbot/v2/assets/mic.svg",
                "micOnIconUrl": "/chatbot/v2/assets/mic-on.svg",
                "sendButtonIconUrl": "/chatbot/v2/assets/button-circular-01.svg",
                "sendButtonDisabledIconUrl": "/chatbot/v2/assets/send-circular-01-disabled.svg"
            },
            "botAvatorUrl": "/chatbot/v2/assets/orbita-icon.svg",
            "animationAvatorImageUrl": "/chatbot/v2/assets/avatar_loading.gif",
            "animationImageUrl": "/chatbot/v2/assets/msg_loading.gif",
            "theme": { "dockFloat": { "buttonSrc": "https://s3.amazonaws.com/orbitahealth/clients/sandbox73/assets/dynamic/images/chatlogo09eb1d50-5cb9-11ea-8c2e-57a45817118c.png", "buttonTitle": "Hi There!" } }
        }
    };
    if (OrbitaChatBotPlugin) {
        OrbitaChatBotPlugin.initPlugin(option);
    }
</script>

You can include the below code in the header to change the styling of the chatbot.

<style>
    iframe#orbita-iframe {
        position: fixed;
        bottom: 0;
        width: auto;
        border: none;
        right: 0;
    }
</style>

The Chatbot will load as shown below.

Properties and their usage

Property and its usage	Description
`dockDefaultAction: 'open',`	If you want the chatbot to open as you load the website, add the property dockDefaultAction and set the value to open. If you don't use this property in the script, you have to click on the chatbot icon to open the chatbot. This property is valid only for dock and dock-float themes.
`domId: 'chatWindow',`	The property value for ‘domId’ should be set as the same ‘<Unique ID>’ which is used in the div tag in Step1.
`launchWord: 'open',`	The property value for ‘launchWord’ can be set to any utterance to begin the conversation. The default value is ‘open’
`name: '<chatbot name>',`	The property value for ‘name’ will be assigned as the name of the Chatbot.
`width: '<width in pixels>',`	The property value for ‘width’ should be a numeric value. This field is for restricting the width of the chatbot window. (Not applicable for Inline view theme).
`height: '<height in pixels>',`	The property value for ‘height’ should be a numeric value. This field is for restricting the height of the chatbot window. (Not applicable for Inline view theme).
`serverUrl: 'https://<hostname>:<port>/oeapi/bot/web',`	The property value for ‘serverUrl’ should be the Chatbot endpoint from Orbita AI Platform URL. Please refer How do I configure Chatbot for more information.
`appSettingURL: 'https://<hostname>:<port>/oeapi/appsettings'`	The app settings URL should be placed here. More information at Chatbot Settings
`theme: 'dock-float',`	The ‘theme’ property is valid only if the chatbot is plugged into a third party website. It is not applicable for chatbot rendered in a full window. The theme can be dock, dock-float, inline, and sidebar.
`enableLogin: true,`	The property value for ‘enableLogin’ can be ‘true’ or ‘false’. If enableLogin is set to ‘true’, a login link will appear for the end-user at the header of the chatbot. The chatbot would require the oath Server URL, Client ID and Client Secret to allow login functionality.
`oathuserverUrl: ' https://<hostname>:<port>',`	The property value for ‘oathuserverUrl’ should be a URL.
`clientId: 'oath client ID',`	The property value for ‘clientId’ should be the oath client ID obtained from the Orbita portal or third-party website.
`clientSecret: 'oath client secret',`	The property value for ‘clientSecret’ should be the oath client ID obtained from the Orbita portal or third-party website.
`logoUrl: '<URL to the logo>',`	he property value for ‘logoUrl’ can be a link to the image file. This will display a logo in the header of the chatbot.

Chatbot Icon

You can set a customized chatbot icon on your website using the below property. Clicking on the chatbot icon will open the chatbot.

"theme": { "dockFloat": { "buttonSrc": "URL of the image", "buttonTitle": "Hi There!" } }

Client Id and Secret

Follow the below steps to get the Client Id and Secret for your chatbot.

Login to Experience Manger
Click on the Profile name > Global Settings and User Profile menu > Register Application.
On the Register Application listing page, click on ChatBotClient. You can see the Client Id and Secret at the bottom of the page.
Click on the eye icon next to unhide the Client Id and Secret. Then click on the copy button to copy them to the clipboard.