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Overview of Orbita Answers

Orbita Answers builds an answer to a question based on the structure and context of the question. A question has two parts: a topic and a relationship.

  • Topic. The subject of what is being asked.
    For example, “what are the symptoms of diabetes?”

  • Relationship. An attribute of a topic.
    For example, “what are the symptoms of diabetes?”

The following table shows a Cafeteria topic and two relationships (Location and Hours) that deal with separate contexts about the topic.

  • A topic often has synonyms that people use to refer to the same thing, such as a Café, Cafeteria, or Restaurant.

  • A relationship also often has synonyms. such as nearby, close, or in this building; if the relationship is Hours, then synonyms may be open and hours.

Facts are the topic/relationship combinations and its corresponding answers, a visitor can ask the following questions and more:

  • Where is the Restaurant in this building?

  • Is the Cafeteria nearby?

  • What are the hours of the café?

  • When does the cafeteria open?

When you create a new topic, such as Gift Shop, you can leverage the same relationships. That is, you can use Location and Hours with the Gift Shop as you do with the Cafeteria and not have to recreate the same relationships over and over.

By constructing lists of topics and relationships, you can build a robust database of questions and answers (articles) for your patients.

The following image shows a spreadsheet of topics, relationships, questions, and related answers (articles). The first topic, Internet, has three relationships: Connect, Available, and no relationship. From three relationships to one topic, five questions are generated with five answers.

Building your database

Using a spreadsheet will make it easier to build and organize your database.

  1. Make a list of topics such as the Internet, Cafeteria, Gift shop, Influenza, Black Eye, and so on for all the subjects that are related to your situation.

    Note: Many topics have synonyms. For example, a cafeteria might be referred to as a cafe, restaurant, or bistro. Synonyms are added to the database in another step, but you can add them to your spreadsheet if you want.

  2. Define the relationships for each topic. For example, a cafeteria may have a relationship to its Hours of operation and its Location.

  3. Define the questions that arise from a topic and relationship. For example, What are the hours of operation for the cafeteria? and Where is the cafeteria located?

  4. Define the facts that contain the answers to the topic - relationship pair. For example, the question can be When is cafe open? (Cafeteria - Hours). The answer would be The cafeteria is open from 5 AM to 11 PM.

Defining a topic

  1. After you log in, select your project from the Recent Projects list. If you do not see your project click See All Projects.

  2. In the left menu, select Create > Agents > Answers.

  3. Select the database from the Knowledge Bases list. This example uses the Demo database. The Demo database shows Facts, Interrogative, Topics, and Relationships tabs that list each. The following image shows the Topics tab with a list of topics and their relationships. and any related topics.

  4. To create a new topic, click on the "Topics" tab and click Add (+). The following image shows how to add a Gift shop to the list of topics.

Defining a relationship

  1. The Relationships tab shows the relationships (Proximity, Location, Hours).

  2. To create a new relationship, click Add (+).

    The following image shows a list of relationships.

Defining a Fact

A Fact can be defined as a topic-relationship pair. To add a fact, click on the fact tab, and click on the (+) icon.

The UI that you see below is defined by the schema that you select while creating a Knowledgebase.

Facts can have straightforward answers that answer the context of the question. For example:

  • Where is the cafeteria? can be answered with The cafeteria is located on the third floor. It is open from 5 AM to 11 PM.

  • When is the cafeteria open? can be answered with The cafeteria is open from 5 AM to 11 PM and is located on the third floor.

If you have many facts referencing the location and hours for the cafeteria, you can use tokens in the facts to save time and energy. If the information changes, you need only change the value of the token in the Content area. For more information, see How to use Tokens?

Defining synonyms

If someone can refer to any of your topics by other names, you should list them in the Topic Synonyms tab.

  1. Open the Topic Synonyms tab. The following image shows that Cafe and Restaurant are already defined synonyms for Cafeteria.

  2. Click Add topic Synonym and enter Bistro (or Grill, Eatery, Lunchroom, a place to eat or other synonyms) to the list. Make your synonym list robust to ensure the best natural voice recognition and responses.

Defining a related topic

  1. Open the Related Topics tab.

  2. Click Add (+) to add a related topic. For example, enter Vending Machine as a related topic to Cafeteria.

    Vending Machines appear on the list.

Your database topic list grows as you add and define the topics, relationships, interrogation, and Facts.

See also How do I set up and use Answers?

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