Experience modules offer packaged pre-built experiences. All Experience Modules have been designed with the goals of improving time-to-value & decreasing implementation time.
Symptoms Triage
Why was it created?
For any provider and pharma professionals, there is a raising need for a safer, efficient, and quick solution that is responsive, easy to use, and available 24/7.
For this exact need, we have introduced a solution that uses the chatbot to do a preliminary screening of the patients by collecting information about their symptoms and triaging them based on predefined rules.
What is its purpose?
Unlike the orthodox experience of calling a nurse/doctor, going to an urgent care center, going to an emergency room, or scheduling an appointment to meet with a provider or clinician, the Symptoms Triage Experience Module provides an intelligent, conversational, empathetic experience to help consumers define and take action on symptoms they are experiencing and directs them to the appropriate care options.
As an admin user, you will have access to the patient transcripts for further diagnosis/action and pre-built dashboards to track usage and outcomes.
How does it work?
Symptom Checker Experience Module assists patients in preliminary diagnosis using artificial intelligence to check symptoms and guide patients to the appropriate medical services.
Recognize when patients express symptoms using natural language.
Guide patients to the point of the right care
Call Ambulance/911
Go to the Emergency Room
Schedule visit to be seen within 24 hours
Schedule routine visit
Self-care at home
The chatbot user can either click on one of the options of symptoms checker or type in the symptoms in the keyboard input box for assistance.
The chatbot user will then be immersed in the button driven conversation flow until he answers all the necessary information to accurately triage the symptoms and guide patients to the point of the right care
At the end of the flow, the chatbot user will receive a Symptom Summary Report with suggested care based on his/her symptoms.
This is NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL ADVICE OR TREATMENT.
Sample Symptom Summary Reports
Call Ambulance/911 or Go to the Emergency Room
Schedule visit to be seen within 24 hours
Schedule routine visit
Self-care at home
How do you install it?
The module comes with all prebuilt and customizable conversation flows, dashboards, and interaction models.
How to Install a Package:
Login to Experience Manager
Navigate to your project > Project side navigation menu > Create > Agents > Package
Click the Install button against the Symptoms Triage package.
Dashboards
After the module installation, you can access the pre-built dashboards from the Project side navigation menu > Report > Dashboards.
What dashboards & visualizations are available and what purpose do they serve?
Can I customize the dashboard?
Module Customization
How can I update content and phrases?
To change the bot responses, you can navigate to the flow studio flows and make changes to the content present in the flow studio controls.
For example, if you want to change the welcome message,
Navigate to the Project side navigation menu > Create > Agents > Flow studio.
Select the Flow Studio named “Symptoms Triage Entry Flow”.
Open control named “Launch Greeting“.
You can edit the content displayed in the controls or use phrases to have variations in the chatbot responses. Refer, How do I create phrases for the voice assistant?.
In this case, we used phrases to have variations in the chatbot responses. To modify the phrases:
Navigate to Project side navigation menu > Lists > Phrases tab
Select the phrase you want to edit and add a new phrase or edit the existing phrases and save it.
It is not recommended to delete the flow studios or its controls that are installed with the Symptoms Triage module.
Even modifying the name of the controls might break the flow as everything within the module is interconnected.
How to update the branding of the chatbot?
You can customize the chatbot appearance using CSS and JS. For more information on customizing the appearances of your chatbot, refer https://orbita.atlassian.net/wiki/spaces/OCS/pages/1633681419/3.9.1+Creating+Your+Chatbot#Customizing-your-chatbot
Integrations
The current module integrates the Infermedica APIs to accurately triage the symptoms and guide patients to the point of the right care. You can learn more about Infermedica here.
Video link
https://cdn.orbita.cloud/assets/orbita/experiencemodules/Symptomtriage.mp4