A Simple FAQ is a set of questions that share a common answer. For example, if a user asks:

• What are the symptoms of diabetes

• What are diabetes symptoms

You can specify the answer as “Diabetes is complicated. You should check with your doctor if you have concerns.”

You can specify as many questions as you want, and make the answer as long or short as you like. For example:

• When was Orbita founded

• When did Orbita launch

• When did Orbita start

• When was the company founded

• How long has the company been around

• How long has the company been in business

Response: “Orbita was founded in 2015”

Creating a Simple FAQ is a quick way to create a question and answer without having to do any coding.

The Simple FAQ screen lists the existing Simple FAQs.

1. To create a new Simple FAQ, click Add . The Simple FAQ definition screen appears.
   
   The top section of Simple FAQ definition specifies the following information:
   
   Dialog Name. Enter the name of the Dialog, such as CompanyInfo.
   Intent Name. Enter the name of the Intent. (This is automatically entered as the same as the Dialog name.)
   User Says. Specify one or more ways a person might ask the question for the answer you define. Click Add Utterance for each separate way a person might say the intent.
   
   The bottom section of the Dialog definition specifies the Response.
   
   If you choose the Content Repository, click the Content link in step 2. A Browse Content dialog box appears.
   
   
   
   Select a Content type, such as Press Release.
   Select the Response from the available content, such as Stephen.
   
   
   If you choose a Custom Content response, specify the response in the Say Text You can specify responses for Voice, Text, Screen, and Button to cover all devices that use the voice assistant.
   
   
   Voice. Select this tab for audio responses.
   
   Say Text. Enter content for the voice assistant to speak.
   Reprompt. Enter content for the voice assistant to speak when there is no response, or a response was not understood.
   
   
   Text. Select this tab for textual responses, such as for an automatic chat-bot.
   
   Chat Text. Enter content for the chat-bot or other text display.
   Reprompt. Enter content to display when there is no response, or a response was not understood.
   
   
   Screen. Select this tab for responses on a display device.
   
   Short Title. Enter a short title to display on the screen.
   Long Title. Enter a long title to display on the screen.
   Body. Enter the content of the taxonomy node for the screen display.
   Image Small. Click Upload to open the Asset browser where you can select an image and click OK. The display device uses either the small or large image, depending on its capability.
   Note: You can use images that are in the Asset browser only. To upload an image from your local system to the Asset browser, click Browse. After the image is added, you can select it and click OK.
   
   Image Large. Click Upload to open the Asset browser where you can select an image and click OK.
   
   
   Button. Select this tab to define push-button responses. Use this for chat-bots. (See image below.)
   
   Value. Enter the value of the button.
   Text. Enter the text on the button (such as Upper Back, Lower Back, Neck, and so on).
   
   
   
   
   
   
   Click Save  when you complete the Dialog.

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