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This document describes how to add intelligence to your Orbita-powered conversational agent.
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Core Product Modules
The two modules you have to get familiar with are:
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A module that offers an interface very similar to flow charts for creating logical conversational flows.
More information at 2.3 Introduction to Flow Studio.
Advanced integrations
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Orbita’s extensibility means you can leverage 3rd party services to make your conversational experience smarter.
Some organizations might want to integrate with existing microservices they developed . For example, these microservices might as well be developed to leverage such as custom machine-learning models. As long as the microservice provides a web-based endpoint, the The Experience Designer can be used to integrate and support them if they can be accessed via a web-based endpoint.
Realtime analysis of linguistic characteristics
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There are numerous 3rd party APIs that can be leveraged to make it more intelligent. Sentiment analysis using 3rd party API, Tonal analysis through voice sdk, Language detection and real-time machine translation to name a few.
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Understanding is not the only part of making a conversational agent intelligent, it should respond intelligently too. If the voice agent and the chatbot say the same thing over and over again, it can feel very robotic.
Phrases
Orbita supports Phrases, also known as variations, that will introduce variety into the conversational dialogue.
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You can also change the gender and voice tone by leveraging third-party text to speech engines such as Google. See, https://orbita.atlassian.net/wiki/spaces/OCS/pages/1372848129/How+to+configure+a+multi-lingual+bot#Text-to-speech
Video Content
https://cdn.orbita.cloud/assets/orbita/general/makingitintelligent.mp4
Video Key Messages
Learn how to adjust how the virtual agent responds, perform information retrieval, and return information through accessing third-party services.
Capture data and trigger actions such as surveys, scheduling, FAQs, and learn advanced Integrations such as contextual awareness, multi-lingual translation.
Learn real-time analysis and response to linguistic characteristics.
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https://cdn.orbita.cloud/assets/orbita/general/Makingitintelligent.mp4
Supporting Documentation
No additional supporting documentation
Useful Links
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1.7 Going Multi-Modal - Coming soon