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Any voice input given to the chatbot is converted to the configured language using the settings below.
Google Dialogflow
If you are creating a chatbot that is specific to a language, consider creating a new agent with the chosen language as the default language.In Orbita, you can only choose the languages supported by Google for Speech to text conversion.
Refer, https://cloud.google.com/dialogflow/es/docs/reference/language
Google Dialogflow
New Agent
Create an Agent in Dialogflow. See, How to Create an agent.
Name the Agent and select a default language from the dropdown.
Existing Agent (temporary)
For an existing Agent, you can add languages by clicking on the 
icon under the gear icon.
| Note |
|---|
You cannot use the chatbot in the additional languages permanently. Consider creating a new agent with a chosen language as the default language if you want the chatbot to work in the chosen language permanently, |
In the languages tab, select a language from the dropdown to add it the language to your agent.
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You can see the list of languages added to an Agent under the Agent name in the side menu.
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Experience Designer
Go to the Bot Manager flow > Bot Provider V2 node > Bot In
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| Warning |
|---|
After deployment, the language will change to the default language. |
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Parser and add the below code.
| Code Block |
|---|
msg.payload.languageCode = "<language tag>" |
...
Refer, https://cloud.google.com/dialogflow/es/docs/reference/language for the Language tag.
You will get the Language tag from the Tag* column.
Experience Manager
Chatbot Settings
Navigate to Project Side navigation menu >Chatbot Settings > Settings tab and add the below code to the appSettings object.
| Code Block |
|---|
"speechToTextLanguage": "Language Code" |
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Refer, https://cloud.google.com/text-to-speech/docs/voices for the Language Code.
Deployment
Go to Side Navigation menu > Develop > Deployment > Goggle Tab
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The language selected in the Deployment screen should already be added prior in the Dialogflow agent.
Text to speech
The text is converted to speech in the preferred language with the settings below.
Experience Designer
You can change the output voice settings of your voice agent by changing the properties in the Experience Designer > Bot Manager flow> Bot Provider V2 node > Text To Speech Config.
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Property | Description |
|---|---|
| You can select the language accent in which you want the output voice using this property. You can choose from the below: Arabic — |
| You can also choose the gender for the voice output. You can choose from |
| You can try out different variations on how the voice output can be with this property. This property will override the |
| You can choose the audio encoding of your choice from the below mentioned.
|
Troubleshooting
If you have carefully followed this document and configured your multilingual chatbot but cannot get it to work in the language you desired,
Remove App Settings function node
Go to Experience Designer>Bot Manager flow
Look for the App Settings function node.
Remove the App Settings function node and the connected nodes/flow.
Deploy the flow
Reset the Settings in the Bot View Template node
Go to the Experience Designer>Bot Manager flow >Bot View template > Settings tab.
Remove the existing code in the Settings tab and click Done. (All the properties will be reset to default)
Deploy the flow.
Your chatbot should now work in the configured language.
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