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Code Block |
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"liveAgent": { "hoursOfOperation": { "timezone": "America/New_York", "days": { "monday": { "start": "14", "end": "20:20" }, "tuesday": { "start": "12", "end": "23:40" }, "wednesday": { "start": "14", "end": "20:20" }, "thursday": { "start": "12", "end": "23:40" } } }, "sfc": { "serverURL": {server URL}, //String "organizationId": {Organization ID}, //String "deploymentId": {Deployment ID}, //String "buttonId": {Buttong ID}, //String "messages": { "ChatRequestSuccess": "Waiting for the agent to accept your request", "ChatRequestUnavailable": "I'm so sorry, all agents are offline. The hours of our agents are 8:00AM to Midnight EST. Would you like to give me your contact information and I can have an agent call back you? Is there something I could help you with?", "ChatEstablished": "Agent accepted your request", "QueueUpdate": "Looks like there is a little bit of a wait. Feel free to wait or if you want, you can fill out a Contact Me form and we'll reach out to you once an agent is free.", "ChatRequestFail": "I'm so sorry, all agents are busy at this time. Would you like to give me your contact information and I can have an agent call you back?", "ChatEnded": "Hi. Me again. Just wanted to see how things went with ", "TimeoutMessage": "Your session timed out. You have left the live agent chat." } } } |
Property | Description |
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| Defines the content to show when the user triggers the Live Agent connection. |
| When there is no active Live Agent available to connect with or if the request is rejected, this property specifies the content that will be displayed. |
| When the Live Agent connection request is approved, this property specifies the content that will be shown. |
| Defines what the user sees when waiting to be connected to a Live Agent. |
| When the Live Agent does not respond to the connection request, this property specifies the content that should be displayed. |
| When the Live Agent reconnects after an unforeseen connection disconnect, this property specifies the content that will be shown. |
| When the connection gets timed out, the message will be displayed using the Text Break Directive. |
In order to have the experience in the Chatbot, the corresponding Flow Studio flows, associated Intents and Experience Designer flows have to be built according to the requirement.
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