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| Code Block |
|---|
"liveAgent": {
"hoursOfOperation": {
"timezone": "America/New_York",
"days": {
"monday": {
"start": "14",
"end": "20:20"
},
"tuesday": {
"start": "12",
"end": "23:40"
},
"wednesday": {
"start": "14",
"end": "20:20"
},
"thursday": {
"start": "12",
"end": "23:40"
}
}
},
"sfc": {
"serverURL": {server URL}, //String
"organizationId": {Organization ID}, //String
"deploymentId": {Deployment ID}, //String
"buttonId": {Buttong ID}, //String
"messages": {
"ChatRequestSuccess": "Waiting for the agent to accept your request",
"ChatRequestUnavailable": "I'm so sorry, all agents are offline. The hours of our agents are 8:00AM to Midnight EST. Would you like to give me your contact information and I can have an agent call back you? Is there something I could help you with?",
"ChatEstablished": "Agent accepted your request",
"QueueUpdate": "Looks like there is a little bit of a wait. Feel free to wait or if you want, you can fill out a Contact Me form and we'll reach out to you once an agent is free.",
"ChatRequestFail": "I'm so sorry, all agents are busy at this time. Would you like to give me your contact information and I can have an agent call you back?",
"ChatEnded": "Hi. Me again. Just wanted to see how things went with ",
"TimeoutMessage": "Your session timed out. You have left the live agent chat."
}
}
} |
Property | Description |
|---|---|
| Defines the content to show when the user triggers the Live Agent connection. |
| When there is no active Live Agent available to connect with or if the request is rejected, this property specifies the content that will be displayed. |
| When the Live Agent connection request is approved, this property specifies the content that will be shown. |
| Defines what the user sees when waiting to be connected to a Live Agent. |
| When the Live Agent does not respond to the connection request, this property specifies the content that should be displayed. |
| When the Live Agent reconnects after an unforeseen connection disconnect, this property specifies the content that will be shown. |
| When the connection gets timed out, the message will be displayed using the Text Break Directive. |
In order to have the experience in the Chatbot, the corresponding Flow Studio flows, associated Intents and Experience Designer flows have to be built according to the requirement.
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