Where slots are spoken utterances of the user, phrases are spoken by the voice assistant. You create a list of phrases in a similar way to that you create utterances for slots. See also How do I create an Intent?

To create a new phrase list,

1. Go to Project Side Navigation menu > Create > Components > Lists

2. Click Phrases
   

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3. Click the Create a List button.
   Ensure the List Type is Phrases.
   

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4. Give it a name and click Add.

5. Add different phrases that you would like the bot to say.
   

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6. Save the Phrase.

If you have a list of phrases, the voice assistant randomly selects from the list for more natural responses.
For example, the following image shows a phrase list called Confirmation with three responses.

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You can use the phrases like slots by placing the curly braces around the Phrase list name in the Intent Confirmation field.

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Using Phrases

1. Go to the multi-modal content editor screen > Voice tab. You will find the multi-modal content editor screen in say node (Experience Designer), Flow studio controls, Survey controls, etc.
   

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2. Click on the token option to get a dropdown.
   

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3. Click on the phrase you wanted to add. (Here we selected WelcomePhrase instead of the default Hi, welcome to your project text)
   

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4. Deploy the changes.

Your Chatbot will now use phrases in the welcome message.

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