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Solution Description
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The Orbita Solution Find Providers and Locations is meant to help organizations increase productivity with a self-service 24/7 solution that helps reduce the need for support staff and call volume by providing faster and easier alternatives to discovering provider and location information for your health system. |
Why was it created?
Orbita Solution Center offers packaged pre-built experiences. All the solutions have been designed with the goals of improving time-to-value and decreasing implementation time. ( Learn more about Solution Center here: 4.0 Orbita Solution Center
The Find Providers & Locations solution is used to help the users quickly surface the provider and location information via a conversational experience.
What is its purpose?
The purpose is to help the website visitors and the chatbot users with a quick, easy, and interactive conversation flow that can surface provider and location information.
How does it work?
The Find Providers & Locations solution works with your provider and location data to answer questions, such as which primary clinics are near me or what is our pediatrician's phone number, and so on.
The Find Providers & Locations solution will provide cards of information and filtering tools (when appropriate) to support narrowing down selections on the providers and locations.
How do you install it?
The module comes with all prebuilt and customizable conversation flows, dashboards, and interaction models.
How to Install the Solution:
Login to Orbita.
Navigate to your project > Project side navigation menu > Create > Solution Center > Solutions
Click the “ADD” button against the Find Providers & Locations solution.
Refer 4.0 Orbita Solution Center for more details.
Required Configuration After Installation:
Click the “Configure” icon to modify the initial settings.
To import the data (such as Location data, Provider data, Primary care services designation, Urgent/emergency care services designation) to the environment, please get in touch with your Customer Success representative or email us at support@orbita.ai.
If data needs to be updated at a later point you will need to contact your Customer Success representative to discuss this process and options for updating.
In the Configure editor window, add the Experience Manager user login details in the respective properties.
orbita.serviceAccount.username&orbita.serviceAccount.passwordNext, we need to manually index the initial data. Go to the Left Navigation> Develop> Schema. Since we have installed the Find Providers & Locations package we will see the 'FPL' schemas here. Namely,
FPL - Insights - Location Search
FPL - Insights - Location Search
FPL - Location
FPL - Provider
FPL - Configuration
FPL - Insights - Provider Search
Click on each schema and Index them using the Index documents icon at the right.
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Dashboards
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Coming soon
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