Table of Contents |
---|
...
|
You can redirect the chatbot users who are not comfortable chatting with an automated chatbot . You can redirect them to the a live agents agent using the Live Agent directive.
The Live Agent directive will integrate Orbita chatbot with third-party Live Agent plugins, which will transfer the chat conversation to the Live Agents.
You can use any live agent plugin by using a script or a direct URL
The below example shows the steps to integrate the Orbita chatbot with Live Chat (https://www.livechat.com/).
Prerequisite
The Chatpage Thrid-party Agent Plugin URL or the JS code. In this example, the Chat page link from Live Chat. (https://my.livechatinc.com/settings/chat-page)
...
You can trigger the Live Agent directive using the below code in a function node in the Experience Designer.
Know more about directives here.
Code Block |
---|
if(!msg.payload.orbita) { msg.payload.orbita = {}; } msg.payload.orbita.directive = [ { type: 'liveagent', script: "This is the script from Function node", directUrl: "https://direct.lc.chat/12314445/" htmlContent:"", } ] return msg; |
Usage | Required or not | Description |
---|---|---|
| Required | The type should be set to |
| Optional if | You can integrate the chatbot with a third-party plugin using a JavaScript code. |
| Optional if | You can integrate the chatbot with a third-party plugin using a URL. |
| Optional | You can bind any instruction text before redirecting the chatbot user to the third-party live agent plugin. |
The third-party plugin will load within the chatbot when triggered as shown in the sample screenshot below.
...
Related Articles
Filter by label (Content by label) | ||||||||
---|---|---|---|---|---|---|---|---|
|